Please deposit my credits for Jan purchases and convert all to Microsoft Point cash

Hello High Five Jive,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

If you don't redeem the gems by June 15, they will be converted to Microsoft Rewards points.

If you have any pending credits by May 31, 2018, they will be deposited into your account as currency by the end of June. If there is an issue depositing credits into your account, they will be converted to Microsoft Rewards points.

— Will my Rewards Credits expire?

A. While Rewards Credits do not expire, the funds that we deposit do, so be sure to use it! Once Rewards Credits have been converted to your country’s local currency and deposited into your Microsoft account, the cash value will expire within 365 days upon
deposit. To view expiring deposits in your Microsoft account, go to the Billing and Account Management page. See Terms and Conditions for full details.

http://rewards.xbox.com/faq/

I have just redeemed 800 Ms points and its converted it to cash thats in my 'microsoft account' but when I try to purchase a picture pack it says ''your credit card info couldnt be retrieved. Buy this item with money in your Microsoft Account or try again
later'' I dont have a credit card and I have money in my Microsoft account so whats the problem?! PLEASE HELP

There is no way of purchasing the game through split payments. You have one of three options if you're looking to buy the game - 1.) Go to gamestop and get a $20 card 2.) Go on Amazon and purchase a 400 Microsoft point card (They're sent to you instantly
and the Microsoft points are converted into Xbox Cash) 3.) Use your credit card for the whole purchase. Sorry, but that's all you can do.