Please convert my 146,518 credits to Microsoft currency

Hello High Five Jive,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date, but have been able to provide fixed deposits as they work on the issue. If you receive such a deposit, it will appear as a refund with a negative
amount on your commerce page at (https://commerce.microsoft.com/), since they will be adding funds to your account. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Eventually the cards will be phased out into local currency gift cards.

In the meantime you can add the 4000 microsoft point card safely, the currency will be converted into a face value that is equivalent in microsoft currency (4000 points will give $60 in credit)

If you don't redeem the gems by June 15, they will be converted to Microsoft Rewards points.

If you have any pending credits by May 31, 2018, they will be deposited into your account as currency by the end of June. If there is an issue depositing credits into your account, they will be converted to Microsoft Rewards points.

Please take a look at your Payment History. If your points have likely been converted to currency and you haven't actually lost
credit for them. Since you are a part of the Beta, any points you redeem will be converted to currency and you will only be able to make purchases on a Beta console in the payment of local currency.
Once the Beta is completed and the update released publicly (tentatively Fall 2013) all purchases on all consoles will be in currency. If your Payment History does not show the points converted as currency please let us know. Thank you,

Hello You Had 1 Job,

From the FAQ:

How do I know how many Rewards Credits I've earned and how will I know when they have been converted to my local currency and deposited into my Microsoft account?

First, log in to Xbox Live Rewards and head over to the MyRewards page. Once you are on the MyRewards page, click on 'View MyStatement.' MyStatement is a summary of all your rewards activity. You can view:

· Pending Rewards Credits: Credits you've earned that have not yet been converted to your local currency and deposited into your Microsoft account

· Rewards Credits Deposits: Credits that have already been converted to your country's local currency and deposited in your Microsoft account.

· Previous Month: Activity over the past month

· Past 6 Months: Activity over the past 6 months

· Lifetime: All your activity for the entire duration of your Xbox Live Rewards membership.

You'll also receive a MyStatement email each month that shows your Rewards Credits activity summary.

You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency from your commerce page at (https://commerce.microsoft.com/),
where they will be listed as a refund with a negative amount. Please note that since those Credits were deposited in 2015, they would have expired if you did not use them. Per Microsoft policy, promotional currency expires one year after being placed in an
account.