Please can anybody advise me on connecting my Xbox Elite Series 2 controller to my PC with USB?

My controller is the elite series 2 controller, so I cannot remove the battery.

As I mentioned in my original post, the controller will not connect to my PC or Xbox with the correct USB C cable, and it will not charge or connect with the multiple cables I tried to use.

Is there a way I can send this in to get repaired?

I'm Samy an independent advisor. Welcome to the community. How are you?

This controller does not support xCloud. These are the controllers you can use.

Official Xbox controllers

Xbox Wireless Controller (Bluetooth or USB connection)

Xbox Elite Wireless Controller Series 1 (USB connection only)

Xbox Elite Wireless Controller Series 2 (Bluetooth or USB connection)

Xbox Adaptive Controller (Bluetooth or USB connection)

Hello Yeddy Yordan,

Thank you for sharing this with us and welcome to Xbox Forums.

Based on the information you provided, it seems that you're having trouble connecting your Xbox Elite Series 2 controller to the Xbox Accessories app on your PC. There could be several reasons why your Xbox Elite Series 2 controller is not connecting to the Xbox Accessories app on your PC or through Bluetooth. Nothing to worry, we'll work on this together.

Before we proceed, I will be asking you few questions to help us understand the concern further:

1. Have you tried connecting the Xbox Elite Series 2 controller to a different PC or Xbox console to see if it connects?
   
2. Have you checked if the USB-C cord you are using is working properly by trying a different cord?
   
3. Have you tried updating the firmware on the Xbox Elite Series 2 controller through the Xbox Accessories app on your PC?
   
4. Have you checked if your PC's Bluetooth is turned on and discoverable?
   
5. Have you tried removing any other Bluetooth devices from your PC's Bluetooth settings to see if that helps the Xbox Elite Series 2 controller connect?
   

In the meantime, please ensure that your PC meets the minimum system requirements for the Xbox Accessories app. You can check the system requirements on the Microsoft Store page for the app.



Next, please try the following steps to troubleshoot the issue:

• Make sure that your Xbox Elite Series 2 controller is fully charged. You can charge it using the USB-C cable that came with the controller.
  
  
  
• Try connecting the controller to your PC using a different USB-C cable. Make sure that the cable is fully inserted into both the controller and the PC.
  
  
  
• If the controller still won't connect via USB, try resetting the controller. To do this, press and hold the Pair button on the back of the controller for 3 seconds, then release it. The Xbox button on the controller should start flashing rapidly, indicating that it's in pairing mode.
  
  
  
• If the controller still won't connect via USB, try connecting it to a different USB port on your PC.
  
  
  
• If the controller won't connect via USB, try connecting it to your PC via Bluetooth. To do this, press and hold the Pair button on the back of the controller for 3 seconds, then release it. The Xbox button on the controller should start flashing slowly, indicating that it's in pairing mode. On your PC, go to Settings > Devices > Bluetooth & other devices, then click "Add Bluetooth or other device". Select "Bluetooth" and follow the on-screen instructions to pair the controller.
  
  
  
• If the controller still won't connect via Bluetooth, try resetting the controller and your PC. To reset the controller, press and hold the Pair button on the back of the controller for 20 seconds, then release it. To reset your PC, go to Start > Power > Restart.
  

If none of these steps work, please try updating the firmware on your controller. You can do this using the Xbox Accessories app on your Xbox console. Connect your controller to your console using a USB cable, then open the Xbox Accessories app. Select your controller, then select "Device info". If a firmware update is available, follow the on-screen instructions to update your controller.



I hope this helps you with the issue for your Xbox Elite Series 2 controller. If you have any further questions or concerns, please don't hesitate to ask.

Kind regards,



Microsoft Community Moderator

Hello RobHM1, I am an independent advisor and I will be happy to help you today. My name is Khaji

I'm sorry to hear that you are experiencing disconnection issues with your Elite Series 2 controller on your Xbox Series X.

First make sure the Elite Series 2 controller battery is fully charged. A low battery can cause intermittent disconnections. It is always advisable to use fully charged batteries or keep the controller connected via a USB cable.

Check to see if firmware updates are available for your Elite Series 2 controller. You can do this through the Xbox Accessories app on your Xbox Series X console. Keeping firmware up-to-date can fix connectivity and stability issues.

If you are using the controller wirelessly, make sure there is no nearby interference that could affect the signal. Move other wireless devices such as routers, cell phones, or other Bluetooth devices away from your Xbox and the controller. You can also try changing a wired connection using a USB cable to rule out wireless connectivity issues.

If you have access to another controller, try connecting it to your Xbox Series X and playing for a while to see if you experience the same disconnection issues. This will help you determine if the issue is specifically related to the Elite Series 2 controller or if it is broader.

Reset the controller settings You can try resetting the Elite Series 2 controller to factory settings. To do this, press and hold the profile and sync buttons on the back of the controller until all four LED indicators flash. Then, pair the controller with your Xbox again and check if the issue still occurs.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Can I use a usb2.0 type-c to usb-A cable to connect my elite 2 controller to the console?

Of course! Without any issue, will work either on Xbox and PC.