Please allow us to reassign RT and LT.

hi, @ltu93

just go over to your storage or system info and type in one of these codes

LT, RT, X, Y, LB, RB, LEFT, Y, RIGHT, RIGHT​

OR​

LT, RT, X, Y, LB, RB, UP, LB, LB, X​

OR​

LT, RT, X, Y, LB, RB, Y, UP, LEFT, UP​

OR​

LT, RT, X, Y, LB, RB, Y, RIGHT, DOWN, RIGHT​

OR​

LT, RT, X, Y, LB, RB, RIGHT, LEFT, RIGHT​

OR​

LT, RT, X, Y, LB, RB, Y, DOWN, LEFT, DOWN​

OR​

LT, RT, X, Y, LB, RB, B, Y, A, X​

OR​

LT, RT, X, Y, LB, RB, Y, RIGHT, LEFT, DOWN​

OR​

LT, RT, X, Y, LB, RB, Y, LEFT, UP, LEFT​

OR​

LT, RT, X, Y, LB, RB, LT, RT, X, Y, LEFT, UP​

OR​

LT, RT, X, Y, LB, RB, Y, LEFT, UP, LEFT​

Hope this may solved your issue:

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Settings -> System -> System Info, now type each one of these codes then a prompt will come up asking to rest the xbox to default, if none of them work, you'll need to call Xbox Support at 1800-4MY-Xbox.:

LT, RT, X, Y, LB, RB, LEFT, Y, RIGHT, RIGHT

OR

LT, RT, X, Y, LB, RB, UP, LB, LB, X

OR

LT, RT, X, Y, LB, RB, Y, UP, LEFT, UP

OR

LT, RT, X, Y, LB, RB, Y, RIGHT, DOWN, RIGHT

OR

LT, RT, X, Y, LB, RB, RIGHT, LEFT, RIGHT

OR

LT, RT, X, Y, LB, RB, Y, DOWN, LEFT, DOWN

OR

LT, RT, X, Y, LB, RB, B, Y, A, X

OR

LT, RT, X, Y, LB, RB, Y, RIGHT, LEFT, DOWN

OR

LT, RT, X, Y, LB, RB, Y, LEFT, UP, LEFT

OR

LT, RT, X, Y, LB, RB, LT, RT, X, Y, LEFT, UP

OR

LT, RT, X, Y, LB, RB, Y, LEFT, UP, LEFT

I'd suggest you map RB & LB to the top back paddles & LT & RT to the bottom back paddles it should allow you to use it without issue & it's better as well to be honest.

Go to settings on your xbox, then accesorios and devices and there will be an option for your controller to re map the buttons, make sure to install the latest firmware on your device so your controller show this option

This might help
https://www.howtogeek.com/254132/how-to-remap-your-xbox-one-controllers-buttons/, more info can be found here

https://support.xbox.com/help/hardware-network/controller/customize-wireless-controller-with-accessories-app