Played Hogwarts Legacy, now i suddenly do not own the game.

Ruben DC · Mar 12, 2023

Hello, i bought Hogwarts Legacy in the Xbox store and played for a couple of days suddenly i get the error code that i don't own the game i've contacted Xbox support and Microsoft Support and they tell me i had to wait it out but i still can't play the game. I've done resets after resets, deleted my account different times and i still have this problem. I really could use some help!

:)

aneeq hoedemaker

Exactly, and it sucks because clearly all we want todo is play the game, especially after getting well into enjoying it and then cancel it like this on us.

aneeq hoedemaker

It said that the purchase is completed

Dericka

Hi, I'm , an Independent advisor and I can surely help you.

Don't worry we will work on this together. Can you please check your purchase history and check the status of the transaction there? Thanks!

Ruben DC

I know. Still no answer on my request for a refund.

And apparently they made an announcement that they will be refunding everyone that has this problem. But it's taking forever to do so.

aneeq hoedemaker

I have the exact same problem and a refund is taking forever to be reviewed

Played Hogwarts Legacy, now i suddenly do not own the game.