Playback locks up int he same way on Apple TV and Amazon Prime on Xbox Series X

Discus and support Playback locks up int he same way on Apple TV and Amazon Prime on Xbox Series X in XBoX on Consoles to solve the problem; I have a very specific and annoying playback video using streaming service apps on Xbox Series X. Often when I am watching tv shows or movies on my... Discussion in 'XBoX on Consoles' started by Rob Gunston1, Dec 17, 2023.

  1. Rob Gunston1
    Rob Gunston1 Guest

    Playback locks up int he same way on Apple TV and Amazon Prime on Xbox Series X


    I have a very specific and annoying playback video using streaming service apps on Xbox Series X.

    Often when I am watching tv shows or movies on my Xbox series x through streaming services, the playback locks up and stops playing.

    If I go back and restart the stream from an earlier point, it plays but then gets stuck in exactly the same place as before and won't continue. Only by fast forwarding past the stuck point can I continue playing the show or movie. The exact same thing happens on multiple streaming apps including apple tv and amazon prime.

    It's almost like there is a problem with the 'file' I am streaming, but it happens on multiple shows over multiple apps so looks like an Xbox issue. If watch the same shows on other devices such as Chromecast I have no issues

    I have a good fast/stable internet connection and have tried restarting and installing updates and apps with no luck. A lot of the time there is no problem, but I would say 1 in every 5 shows/movies I watch have the issue.

    Any ideas would be helpful, as I am just getting generic 'turn your router it off and on again' suggestions from other support channels.

    Thanks!

    :)
     
    Rob Gunston1, Dec 17, 2023
    #1
  2. Kathy A. Win User

    Playback locks up int he same way on Apple TV and Amazon Prime on Xbox Series X

    Good day!



    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).



    Thank you for your understanding.


    Respectfully,



    Microsoft Community Moderator
  3. Kathy A. Win User

    Playback locks up int he same way on Apple TV and Amazon Prime on Xbox Series X

    Hello Rob,

    Thank you for posting in Microsoft Community.

    We understand that you're experiencing playback issues on your Xbox Series X. Based on the information you've provided; it seems like the issue might be related to the Xbox Series X itself. Here are a few troubleshooting steps you can try:



    1. Clear the cache on your Xbox Series X. To do this, go to Settings > System > Storage > Clear local saved games.



    2. Uninstall and reinstall the streaming apps that are giving you trouble.



    3. Check for any available updates for your Xbox Series X and the streaming apps you're using.



    4. Try using a wired connection instead of Wi-Fi to see if that improves the playback experience.



    If none of these steps work, you may want to consider reporting the issue to Team Xbox. Make sure to try the media tracing. Please use this guide - Provide feedback to Team Xbox | Xbox Support.

    Sincerely,



    Microsoft Community Moderator
  4. DrifterX22 Win User

    Watching Britbox through X-Box

    It is supported via browser, Chromecast, Apple TV, and Amazon Prime.

    Is BritBox available on Amazon Prime Video or Apple TV Channels in my region?

    We're actively working on bringing BritBox to more regions with our partners.

    Here's where you can find us today:

    Amazon Prime Video:

    • US
    Apple TV Channels:

    • US
    • Canada
    In the meantime, you can always subscribe and watch at BritBox.com using any of our other viewing options if you're in a country where we're available. Find
    out more    .
  5. TimL1974 Win User

    Netflix Not Outputting Dolby Atmos On Xbox One

    I'm having the same issue. The program page says Atmos but my receiver is only getting a Dolby Surround signal (not DD+ which would indicate Atmos).

    Not sure if its connected, but the Apple TV+ app on the Series X has also stopped outputting Atmos the last few months. So maybe its a more general Series X Atmos bug. Still works fine on Prime and Disney +.
  6. Player758504066 Win User

    Netflix, Amazon Prime crashing XBOX one X

    Unfortunately none of these are helping :-( I still see XBOX one X crash when I click on a 4K content playback, same thing on Amazon also. Wondering if there is still an issue with EDID for 4K TVs.
Thema:

Playback locks up int he same way on Apple TV and Amazon Prime on Xbox Series X

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