Playback error code c101ab80

kenwa73 · Mar 22, 2019

I purchased / rented a movie and it will not play keep getting the same error code for rented movies. Purchased movies play fine and everything else works fine but not rented movies. Have tried everything recommended on the site and forums and its still
not working. Looking for a refund, I'll not be using Microsoft movies any longer unless they can get this worked out and actual provide a fix or a person to contact. More than an hour of my life wasted bs I rented on xbox movies vs using amazon or any other
reliable site.

:)

kenwa73

None of these work either so don't waste your time.

Troubleshoot Movies & TV on Xbox 360

If you're having a problem using Movies & TV on your Xbox 360 console, it may be due to an app error or a setting on the console.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Reset the app

You can reset the Movies & TV app by removing any related content from your console:

From the Xbox Dashboard, go to settings and then System.
Select Storage.
Select your primary storage device.
Select Games and Apps.
Find and select any items that refer to "Movies & TV."
Select Delete.

Solution 2: Test the Xbox Live service

Press the Guide button on your controller.
Select settings, System Settings, and then Network Settings.
Select the name of your Wireless Network, or select Wired Network for a wired connection.
Select Test Xbox Live Connection.
- If you can connect to Xbox Live, the console is connecting correctly.
- If you can't connect to Xbox Live, the Connection Test will show you where in the connection process the error occurs and what type of error it is. Note this information, and then try the Xbox
  360 Connection Error Solution to resolve the problem.

Solution 3: Delete your profile and download it again

To delete your profile, which may be corrupted, follow these steps:

Go to settings and select System.
Select Storage.
Select All Devices.
Select Gamer Profiles.
Select the gamertag that you want to delete.
Select Delete.
Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

To redownload your Xbox Live profile, follow these steps:

Press the Guide button on your controller.
Select Download Profile.

Note If you don't see Download Profile, you're probably signed in. Press X to sign out of your profile.
Enter the Microsoft account that's associated with your Xbox Live-enabled gamertag.

Note If your account is an Xbox Live child account, you'll have to provide the parent Microsoft account credentials to download the profile.
Select the storage device for your profile (for example, Hard Drive). Your profile will begin downloading. After your profile has downloaded, you can choose whether to require a Microsoft account password to sign in to your profile.

Note The Remember Password option is off by default, which means you'll be prompted for your Microsoft account password whenever you sign in to your Xbox Live profile on this console. Leave this box unchecked if you want to
be prompted for your Microsoft account password when you sign in to your profile on this console.

Solution 4: Roll back system updates and then reinstall updates

Press the Guide button on your controller.
Go to settings and select System Settings.
Select Storage.
Enter the following button sequence: LB, RB, X, LB, RB, X.
Select the option to roll back all system updates that were installed. The console will restart automatically and then download the updates again.

If you keep experiencing the problem, contact Xbox Support.

kenwa73

Diego,

I cleared the cache last night and did it again after reading your response but that did not work / fix the error. Unplugged router, modem and xbox for 5 minutes and restarted all of them but that did not work either. Spoke with support folks and they had
me do a few things as well but they could not fix the problem. They refunded the rental and then had me try to repurchase / rent the movie again but that didn't work as it only shows a play option vs rent on my xbox. The rep stated that your folks are working
on this issue behind the scenes and to try again tomorrow. Appears that I won't be renting movies anymore from Microsoft on my xbox anytime soon since nobody can get this sorted out for me. Disappointed is an understatement.

ChromeNrisa

Interestingly I had this same problem.

Applied for the refund.

Checked my account to see if anything is mentioned re: refund and noticed a purchase confirmation ...

states that the movie was purchased 03/21/2109 ... so it will be available tomorrow even though I bought it today?

XBF Diego M

Hi there,

Have you
cleared your hard drive's system cache? I don't see that listed in the steps you've tried and also if you haven't done so yet, go ahead and unplug your router & modem for 5 minutes to reset them.

If nothing has helped from what is on this thread you will then need to contact customer support for more assistance.

Contact us here
Select Xbox One
Select See other options.
Select Payment & Billing
Select show contact options and go to step 4
Select request a callback from support

You can submit a refund request by following this guide:
https://support.xbox.com/billing/payment-and-purchases/request-refund

kenwa73

FYI - This doesn't help. Error & Status Code Search

If you’ve encountered an error or status code, enter it exactly as shown.

Examples: “E12” or “0x87df2ee7.”

Note Error and status codes can be generated by service outages. To save time, check the Xbox Live service status for alerts before
searching for your code.

[IMG]

Sorry! No Support articles were found for "c101ab80".

Tips for trying again:

If the error code begins with the letter “E”, try searching on the first part of the code.

Example For “E305 00000000 80000001”, search for “E305”.
If the error code is 24 digits long, try searching on the last 8 digits.

Example For “Error 417f-xxxx-xxxx-xxxx-8007-2746” (where the letter “x” can be any number), search for “80072746”.

Playback error code c101ab80