Play a PC game and Use the Xbox app rewards won't redeem

Discus and support Play a PC game and Use the Xbox app rewards won't redeem in XBoX on Windows to solve the problem; As stated for a couple of days I've been unable to redeem play a pc game and use the xbox app quests. Microsoft Jewel works just fine however the other... Discussion in 'XBoX on Windows' started by BubbyJr1, Aug 27, 2023.

  1. BubbyJr1
    BubbyJr1 Guest

    Play a PC game and Use the Xbox app rewards won't redeem


    As stated for a couple of days I've been unable to redeem play a pc game and use the xbox app quests. Microsoft Jewel works just fine however the other two are stuck at 100%. If attempting to redeem I'll just get the message of "Try again in a bit. Something went wrong." and after trying again later it will just repeat. Was wondering if this was just me or do other people also have this issue. The app is up to date and so is the phone (iOS). Redeeming through game bar works for Jewel however nothing happens when redeeming play a pc game.

    :)
     
    BubbyJr1, Aug 27, 2023
    #1
  2. a_woutyz Win User

    Play a PC game and Use the Xbox app rewards won't redeem

    Is there any update on this issue?
  3. Fatima_J Win User

    Play a PC game and Use the Xbox app rewards won't redeem

    Hello!

    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

    Thank you for your understanding.

    Respectfully,

    Fatima J

    Microsoft Moderator
  4. Jayrox Win User

    Play a PC game and Use the Xbox app rewards won't redeem

    Same thing for me... Everything actually worked fine until about the 1st also. I kind of thought my end might be due to having problems getting on to the hotel Wifi to login Xbox on the Onn Roku TV, and the pop-up prompt from the hotel wouldn't work properly.

    I can totally back what you said, Viscerin - I've also played PC games for the last 5 days and haven't got the Xbox Rewards for PC game, credit either.
  5. Viscerin Win User

    Play a PC game and Use the Xbox app rewards won't redeem

    I can tell you this has happened to me as of Nov. 1st. None of those tips work. I did have a blip where I don't get why MS couldn't get my payment, but it wasn't even 12 hours before I sent payment through the same method it denied originally and it went through without any change on my part - so something is going on with MS systems.

    Xbox Updates are all complete from Windows Store, fully up to date. Windows 11 updates are also fully up to date. Restarting PC does not work, it doesn't matter anyways because web redemption and cell phone app redemption doesn't work either. If all tiers of redemption don't work, resetting the PC app won't do jack to sync it. Also uninstalling the app and reinstalling does not work. Uninstalling game and reinstalling does not work and I have quite a library that would get frustrating for every one.
  6. Fatima_J Win User

    Play a PC game and Use the Xbox app rewards won't redeem

    Hello BubbyJr1

    I'm sorry to hear that you're having trouble redeeming your rewards for the Play a PC game and Use the Xbox app quests. Let's see if we can get this resolved for you.



    First, I would recommend checking if there are any updates available for the Xbox app on your PC. To do this, open the Microsoft Store app on your PC, click on the three dots in the top right corner, and select "Downloads and updates". From there, click on "Get updates" and see if there are any updates available for the Xbox app. If there are, please install them and try redeeming your rewards again.



    If that doesn't work, you can try resetting the Xbox app on your PC. To do this, open the Settings app on your PC, click on "Apps", find the Xbox app, and click on "Advanced options". From there, click on "Reset" and confirm that you want to reset the app. Once the app has been reset, try redeeming your rewards again.



    If neither of those solutions work, you can try redeeming your rewards through the Xbox website instead. To do this, go to the Xbox website (www.xbox.com) and sign in with your Microsoft account. From there, click on your profile picture in the top right corner, select "Microsoft Rewards", and then click on "Redeem". You should be able to redeem your rewards from there.



    If you're still having trouble after trying these solutions, please let me know and we can explore other options.

    We look forward to your response.



    Truly Yours,

    Fatima

    Microsoft Moderator
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Play a PC game and Use the Xbox app rewards won't redeem

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