Platform does not recognize purchase

Discus and support Platform does not recognize purchase in XBoX Games and Apps to solve the problem; Hi, I'm sorry but my english isn't the better. I bought the "minecraft: windows 10 edition" by G2A.com, I got the code and put it in the corresponding... Discussion in 'XBoX Games and Apps' started by Doothraki68, Mar 25, 2017.

  1. Doothraki68
    Doothraki68 Guest

    Platform does not recognize purchase


    Hi, I'm sorry but my english isn't the better. I bought the "minecraft: windows 10 edition" by G2A.com, I got the code and put it in the corresponding place, but Xbox Live doesn´t recognize the purchase. I tried to put the code again, but it does not work

    I need a solution please.

    :)
     
    Doothraki68, Mar 25, 2017
    #1
  2. CAMMofTHRONES
    CAMMofTHRONES Guest
    Rock Band 4 DLC NOT WORKING!!!

    DLC is currently having issues. It also does not seem to recognize if you purchased an entire album. You have to re-purchase the songs.
     
    CAMMofTHRONES, Mar 25, 2017
    #2
  3. TurdFerguson64
    TurdFerguson64 Guest
    'You have no valid payment options on file.'

    Hi Mister Fizzle, I'm having the exact problem as CrunchinJelly. These problems are specific to purchasing on Xbox.com, not on the console.

    When trying to purchase on xbox.com, the website wants add a credit card. The website does not recognize the amount already converted on our account. I have $23.00 on my account, but the website does not recognize any money to use to make purchases. So I
    cannot buy a $3.74 game through XBOX.COM. Seems purchasing is now broken on the website using existing credit.
     
    TurdFerguson64, Mar 25, 2017
    #3
  4. CAMMofTHRONES Win User

    Rock Band 4 DLC NOT WORKING!!!

    DLC is currently having issues. It also does not seem to recognize if you purchased an entire album. You have to re-purchase the songs.
  5. Skyclad77 Win User

    Problem with xbox 360 games, Mobile payment Option on XBOX One S

    Thank you for the tip. I tried they insisted that I could only download it on 360 !

    But the link he gave me :

    https://support.xbox.com/en-US/bill...s/troubleshoot-xbox360-marketplace-purchasing

    Helped me figure it out. It seems that the xbox 360 payment platform does not recognize mobile payments (Even though in the past I had no issues). I went to my account and added paypal as a second payment option and it worked !
  6. KillboTBaggins Win User

    Doom DLC Unto the Evil still not working

    I purchased this Saturday evening and it does not work either. It says I installed it but Doom doesn't recognize the content.
  7. TurdFerguson64 Win User

    'You have no valid payment options on file.'

    Hi Mister Fizzle, I'm having the exact problem as CrunchinJelly. These problems are specific to purchasing on Xbox.com, not on the console.

    When trying to purchase on xbox.com, the website wants add a credit card. The website does not recognize the amount already converted on our account. I have $23.00 on my account, but the website does not recognize any money to use to make purchases. So I
    cannot buy a $3.74 game through XBOX.COM. Seems purchasing is now broken on the website using existing credit.
  8. Vic2V Win User

    Digital game refund? I know this is a long shot, just thought I would ask.

    Does this rule apply to pc purchases? I purchased the wrong platform but cannot find anywhere or anyone to contact for refund or a correction.
Thema:

Platform does not recognize purchase

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