Pitiful customer service, no one and liar- xbox one

The Xbox consoles just have a 1 year warranty. The accessory warranty can vary from country to country.

What did you "buy"?

This isn't Xbox Support, just users helping users here.

Sorry dude but its not Microsoft fault, they only provide 12 months guarantee.

You have owned the Xbox One for roughly 2 years, the guarantee is only for 1 year.

I'll let you do the maths.

Giving the OP the benefit of the doubt if a customer service advisor flat out called him a "Liar" and actually used the word then the advisor needs a talking to.

Apple Music looking more and more interesting, A pity as I really liked your Groove Product. Customer Service... not so much.

Wrong when a customer service agent has one job the agent failed. The agents job is to respond to all questions in a healpful manner and when a person states a fact and the other person the customer service agent says the opposite saying he is stating a
fact the agent is calling the customer a liar. A good customer service agent will show empty when dealing with a customer. A professional customer service agent will try to defuse the situation unfortunately this agent did not even attempt to at all. When
the agent continued after I said bye with anything other than an apology then saying what he said is wrong. I the customer did not ask for anything free the customer service agent said it when he summed the call up. By the agent failing at a basic customer
service level he cost the companie a customer that is posting everywhere about this junk controller and how customer service deals with customers. i want to make sure that you know this for the future before responding the grips are sold as a feature to help
with performance on the elite controller