Pissed off mom about to contact a lawyer if I don't get a response back this time

I'm pissed off because my son's account keeps getting suspended for people calling or reporting saying that he's doing all this stuff and I have proof on numerous occasions that he couldn't have been doing the stuff I've even contacted
Xbox and they said that my account was hacked for me to change my password and I have done that but for some reason my account keeps getting hacked because my son is not doing what these people are saying that he is doing so yes I'm highly pissed off and if
I don't get a contact back from the enforcement team to talk to someone personally about this issue because the only way you can talk to the Xbox Live enforcement team is to leaving discussion in the forms accounts or whatever you want to call them but here's
the thing if I don't have someone contact me back within 24 to 48 hours from the live enforcement team by email giving me a number to contact them personally I will call a lawyer by Tuesday morning I am done with this stupid s*** so yeah you want to say that
he's abusing his language on there you want to say that he's making harassment you want to he's doing this well then I'm going to be the one that's going to start cussing because I'm 37 years old and I'm allowed to cuss where my son is not allowed to so obviously
these people are just getting pissed off because he's whooping their asses at these games because I'm not going to lie he is good at it and it's not my fault that they don't know how to play a game I sit there and witnessed him get stuff done to him and he
wouldn't even do anything wrong as of one time we didn't even have internet and he still got suspended from his Xbox Live account through the enforcement team because he was using graphic language and making threats and I like to know how somebody can do that
when you ain't even got access to the internet so yeah you dealing with one highly pissed off mom at this time this is the fourth time in a Year my son has been suspended for the same thing when I keep telling y'all he's not the one doing it you'll have the
proof that my account got hacked and I'm tired of calling to try to fix this knowing that I can't get ahold of the enforcement team so if the enforcement team does not contact me back in 24 to 48 hours I am contacting a lawyer and I will own Xbox how about
that

:)

 

Defective Xbox One Products

LOL..... time to get mom and dad involved... lawyer up!

 

WHY WAS I BAN GAMERTAG BBH x Sasuke

I have not been on for 3 months my friend had my account only for april 3-29 2014 Please answer plus i never been suspended. so This is jus crazy i might contact my mom she a lawyer this the 3rd time this happen'd Contact me at
[Mod Removed] plus i jus got this xbox

 

Here's the proof where I have tried to contact the Xbox enforcement live team 5 times already so this shows you that I've been trying to contact you all for almost 6 months now because the latest one says 5 months ago so obviously somebody from the Xbox
Live enforcement team needs to contact me back because I have proof where I tried to contact you all back several times

 

The enforcement team does not use the forums. The only way to contact them is to submit a case review at http://enforcement.xbox.com

 

The Xbox Enforcement Team does not use these forums. For information about your account suspensions or bans sign in at this site with your account at
https://enforcement.xbox.com

Only an actual person from the Xbox Live Enforcement Team can impose or remove a suspension or ban on the account.

- "Despite what some may claim, Xbox Live Policy & Enforcement Team will never ever ban anyone “for no reason”. Suspensions always occur as a result of a specific Code of Conduct violation."

https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic0-5



A suspension or ban on the account is imposed when there has been a violation of the Code of Conduct or Terms of Use.

- Note: If the violation was significant, the account may face consecutive suspensions and the device could be suspended as well.

Code of Conduct -
https://enforcement.xbox.com/en-US/home/codeofconduct

Xbox.com Terms of Use -
https://www.xbox.com/en-US/Legal/XboxComTOU?xr=footnav

If you want to contact the Xbox Live Policy & Enforcement Team you can file a Case Review

- You can't file a Case Review if the suspension is less than 24 hours or you failed the questionnaire.

- Note: Currently, Xbox device bans are not eligible for Case Review.

Case Review -
https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic0-6

If your account is compromised, then that means they know the sign in email address and the password for the account.

You state that you've changed the password but the account is still getting compromised.

After you've changed the password on the account, you don't have an option to see it anywhere else, by design. It would force you to go through the password reset process again. So I'm not sure how someone can still access your account after the password
change.

Note: Please read through these steps before completing them

You could change the sign in email address of the account by going here -
https://account.live.com/names/Manage

You'd click on Add Email and then add a new email address as the sign in email address for the account.

Then make it the primary email address for the account. And then remove the old email address

Please note that if you're using that old email address for email you can just disable it from the sign in process, instead of removing it by going here -
Sign in to your Microsoft account

It will allow you the option to uncheck the old email address from being used as a sign in on the account.

So between the new password and new sign in email address, the only way for someone else to use his account is if he's giving his account info to some one.

To review the IP Addresses of where the account has been signed in at, you can go here -
Sign in to your Microsoft account

The first entry it shows you, should be the IP address that you're at and you can use that for reference for the history of the sign in locations for the account.

Xbox Support has nothing to do with and cannot help with suspensions imposed by the Xbox Enforcement Team. That's by design.

As far as anyone contacting you within 24-48 hours, from here? That's not going to happen.

The support here is provided by users for users. This is not Xbox Support.

Best of luck!