Pin is damaged on gift card, cannot redeem

Hope Lapoczka · Jul 7, 2023

My son received a gift card for his birthday but got a little aggressive when he was scratching off the pin cover and now we cant read it.. how do we get a new pin for this card?

:)

DeniqL

Hi,Hope! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

If you’re unable to read all 25 characters of your digital code, you’ll need to request a replacement code by contacting support

https://support.xbox.com/contact-us

When you contact support, make sure to provide the proof of purchase, the serial number, and a picture of the damaged code.

Note Please take a picture of the front and back of the card or take a picture of the receipt where the code is printed, so that support can verify the damage, as well.

If the code was purchased from another retailer, make sure to provide the same details when working with the retailer.

V.I. Houston

I can't redeem my code on my Xbox gift card it's damage

StephanieMCarter

Are you referring to a gift card? If a currency card is different, how would I go about doing that? I cannot use the $40 gift card I redeemed to buy more gift cards.

Nursemorph

What does it say when you try to redeem it? Are you in the same region as the gift card you purchased...ie as it's a US $ card, are you in the United States? As gift cards in a different currency cannot be redeemed in a different region....I have a UK account and can't redeem US $ cards

The Viral Cyrix

Gift cards cannot be transferred or refunded once they are redeemed to an account it is locked to that account

Pin is damaged on gift card, cannot redeem