Pin code for gamepass on my sons PC that i have never set up?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Kristian, if it is a 4-digit Pin or more, this is usually set up by the user of the account on the PC itself, if you have forgotten the Pin, you should choose to choose the option "Forgot my Pin" option and enter normally with the password of the Microsoft account.

Change your PIN when you’re already signed in to your device

https://support.microsoft.com/en-us/windows/cha...

I was able to sign out of my son's account in the Microsoft Store- thank you. When I try to sign in to Microsoft Store again with my account, I enter my username and password, but then I get a prompt saying "To easily and securely access apps with <my email address>, you need to set it up with Windows Hello Face, Fingerprint, or PIN. If you already have it set up, we will automatically add it for this account. You may be asked to re-verify with Windows Hello." When I select OK, it asks for my PIN. When I enter what I think is my PIN, it says "The PIN is incorrect. Try again." When I select "I forgot my PIN", it says "You can reset your PIN by going to Settings > Accounts > Sign-in Options." Where? On the laptop? In my Microsoft account? We are logged into the laptop on my son's account, not my account.

Hi Ai,

I’m sorry to hear that you’re having trouble logging in to Gamepass on your partner’s PC. I can understand how frustrating that must be.

The PIN that it is requesting is likely the Windows Hello PIN, which is used to sign in to your Microsoft account on Windows 11 devices. If you have not set up a PIN before, then you may need to do so in order to log in to Gamepass on your partner's PC.

If you’ve forgotten your PIN and can’t access restricted console features, you can reset it by entering any 6-digit combination three times, then entering your Microsoft account password when prompted, and then selecting Make a new PIN.

If you get a request to enter a PIN that you forgot, you can enter an incorrect PIN multiple times, and the device will ask you for your regular Microsoft account password. Then simply sign in with that particular password instead of using the PIN.

If you can’t go beyond the sign-in screen, you can select Forgot my password and follow the instructions. You can also check if the Set time setting automatically is turned on in your PC’s Time & language settings.

If none of those options work, you can try to remove your Microsoft account from your PC’s Accounts settings, then go back to the Xbox app and sign in with the Microsoft account you just removed.

You can also try to reinstall the Xbox Game Pass app or login in the Xbox Companion App first.

If you continue to experience issues, you may want to try logging in to Gamepass using a different device to see if the issue is specific to your partner's PC.

I hope this helps you resolve your issue. If there is anything not clear, please do not hesitate to let me know.

Your Sincerely

| Microsoft Community Support Specialist

Gamepass is awesome. There's a lot of games I have pinned to eventually buy and they end up on gamepass. So a win win lol

I have had this same unresolved issue since my xBox one purchase. My son can sign on with his account and has no problem pinning. I have never been able to.