Physical harm (bleeding)

Hi D0C H0LLIDAY,

Thanks for the reply.

Before I answer your question, I would like to give emphasis with the reply of Tezzarrific on this thread. Well, D0C H0LLIDAY I can say that there could be two sides when you said claim in your description. From which I understand is something to do with regulation and terms of use of Microsoft products however, if you mean otherwise which is as describe of Tezzarrific, you may want to listen to them.

Now to answer your question about the request a call, please do check the contact times of the support team in your area (stated on step 4) or else perform the last two steps of troubleshooting (steps 9 and 10) to reach support. This is the only way to reach out to live support.

Have a great day!

Regards,

You mishandled the item and did not follow best operating practices, this is on you and no court in any land would allow you to claim on that.

Plus any warranty on the controller will be null and void now as you caused physical damage and this is not covered.

Hello D0C H0LLIDAY,

We hope you are doing well. Thank you for posting in Xbox Forums.

This issue of yours would be dealt better by our live support team so that they can properly check what’s going on with your issue and to the device too. Kindly follow the steps below to contact our live support team:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
   
   
   
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
    

Sincerely,



Xbox Forum Moderator

Microsoft Community

Thanks for the help, but when I go to "request a call" the option is grayed out and says "currently unavailable at this time."

No goat's are physically harmed. Mentally is a different matter ;-)