Phone Verification

Hi You are not a wolf,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with Microsoft rewards. I want to make sure that your issue will be handled accordingly. Having said this, please submit a support ticket to Microsoft Rewards Support and a member of the support team will contact you within 24 hours..

Kindly use this link:

https://go.microsoft.com/fwlink/?linkid=2238907

To make sure that you can receive a reply from the support group, please add the "microsoft.com" domain to your e-mail "safe list.” If you do not receive a response in your email inbox within 24 hours, please check your "bulk mail" or "junk mail" folders.

Please note that in this public community forum, we are players and Microsoft users like you trying to help and guide other people. This means that we do not have access to other accounts or access to other users' information.

Regards,

Alvaro

Hey there chumcool,

If you need to call phone support, navigate over to our
Contact Us page. If you have any Xbox Support related questions, feel free to make a new thread detailing what you're experiencing/need help with. This way we can cater our support specifically to you! Thanks!

• Go to Manage your security info and sign in with your Microsoft account.
  
• Select Add New under Phone number or under Alternate email address.
  
• Follow the instructions to set up and confirm the new proof.
• If you already have a proof on your account, you might need to use that proof to verify the addition of a new proof.
  Note Proofs can be added to new accounts without validation for a short period. Existing accounts will need to have their proofs validated by using an existing proof.
  
• If you’re unable to access any of your current proofs (such as a phone number you don’t recognize or an expired email account), see Get help with
  your Microsoft account security proofs.

Hello MeridianWolf,

This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.

Hello Holden,my name is Oskayra, I will be happy to help you in any way possible.

I am very sorry for what you are going through, doing a search on the internet I found that the independent advisor Joice_924 has a solution, I will leave him his information so that he can find out about the solution.

You can try to solve your problem by following the steps I will follow.

the only email about your contact you should trust him or her
@accountprotection.microsoft.com

If the domain is not the one mentioned, I advise you to first block the sender by following these steps:
https://support.microsoft.com/es-es/office/bloq...

then protect your account:
https://support.microsoft.com/es-es/office/ayud...

what you received is an attempted theft, if you clicked on any link I recommend you change your password on the sites your email uses

later, you can tell us about the mail, so that it doesn't try to steal from other people
https://www.microsoft.com/es-es/concern/scam?rtc=1

Credits: https://answers.microsoft.com/thread/2eebfff6-458f-4c2d-98e4-d11d5e22904e

I hope the information is helpful to you, if not, let me know that I will be happy to continue helping you, good luck and happy day.

Sincerely,
Oskaira.