Phone verification required for Microsoft Rewards: How do I fix this issue?

CSS-25 · Jan 28, 2025

I've been having a repetitive issue whenever I try to redeem anything via Microsoft Rewards. I have previously had a phone number attached to my account, but whenever I try to add it as an alias, it refuses to allow my phone number--the one I already had attached to my account--and doesn't work with no way to resolve this issue so far. Funny thing is, whenever I can't login to my account, I can USE my phone number to get me a code, so why won't this work for adding my phone number as an alias on account.microsoft.com if I can already use it to get codes?

:)

Gerardo CG

Hi there CSS-25, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

In this situation, it will be necessary for you to communicate directly with the Microsoft Rewards Support team so that they can assist you. They are the only ones who have the ability to help with this type of issue as they manage the Microsoft Rewards program and ensure its proper functioning.

You can reach out to them through the following link:

https://rewards.bing.com/support

Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players. This means we do not have access to any accounts or information about other users.

I appreciate your understanding and I wish you good luck!

Kind regards,
Gerardo.

Nicholas J W

I have the same issue. I tried using PC/Phone combo to complete the verification and got this result. I tried using phone only and got this result. How can I do the verification via a PC if it requires a mobile authentication to work?!?

XBLRewards8

Hello MeridianWolf,

This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.

Darkhawk Ninja

Hi MeridianWolf

The phone verification is there for your security. Microsoft does not use your phone number for advertising, telemarketing, or anything other than to send you a code before your redemption. This is just to ensure it really is you spending your points and
not someone who has hacked your account. A hacker wouldn't have access to your phone, so this is why it is the preferred method over email. I hope that helps explain things better and put your mind at ease that your phone number will not be shared or used
in any other way other than for the security code.

______________________________________________

Hit Upvote if this Helps!

Smwutches

Also, for help with the Microsoft Rewards program, it's best to contact their customer support via their redemption page. The Xbox Rewards program is not the same.

Phone verification required for Microsoft Rewards: How do I fix this issue?