Phone purchase on xbox store???

try using the xbox app (download it through Itunes or play store)

purchase on the xbox store through your pc or phone then go to your install list on the xbox one and install.

Sorry to hear it. If you purchased the cards at a store have you tried returning to the store to have them activated there?

If it was an online purchase through Xbox then you'll need to continue dealing with phone support for a solution.

Hi notthepower,

I think I may need to provide some slight clarification on this response. Music can be purchased from a Windows Phone 8 device, but not a Windows Phone 7 device. While using a Windows Phone 8, you will be able to make purchases from the Xbox Music store
on the phone using any of the following payment methods:

Mobile Operator billing (if supported by your carrier)

Microsoft Currency

PayPal

or a Credit/Debit card

From a Windows Phone 7, such purchases are no longer available with the transition away from Microsoft Points.

Can you private message me what phone model you have? I can guide you on whether or not you will be eligible to make purchases from the Xbox music store on your phone.

Hi there,

for a situation like this it might be best to contact the store where you purchased the gift card to see if they can assist in regards to this.

If it was purchased via xbox store then contact Xbox Support via Phone or Microsoft Support Chat options at
http://support.xbox.com/contact-us

Let us know the results