Phone number isn't the same so I can't buy Xbox live, how do I change it

Discus and support Phone number isn't the same so I can't buy Xbox live, how do I change it in XBoX Accessibility to solve the problem; I can't buy Xbox live because I need to confirm that it's me with my phone number, doesn't give me the other option, but my Xbox has my old number and... Discussion in 'XBoX Accessibility' started by Sam Gravestock, Mar 27, 2023.

  1. Phone number isn't the same so I can't buy Xbox live, how do I change it


    I can't buy Xbox live because I need to confirm that it's me with my phone number, doesn't give me the other option, but my Xbox has my old number and when I go to change my details on Microsoft it's the right number. My Xbox has my old number where as my Microsoft has my new account what's going on? I'm using the right email and password, my Xbox should be linked to my Microsoft account right, help

    :)
     
    Sam Gravestock, Mar 27, 2023
    #1
  2. Georges C. Win User

    Phone number isn't the same so I can't buy Xbox live, how do I change it

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Sam, by its description it should be referring to the phone number that you entered as security information, to change it you must do it through the link below by logging into your account.

    Security

    https://account.microsoft.com/security

    Note: do not delete a security number or email, you must first add a new phone number or email and then remove the old one.
  3. AwesomeRens Win User

    cant get on xbox due to security info change?

    I have the same issue, so annoying. I only wanted to change my phone number. And now i can't log in on my xbox.
  4. XBF Eladio M Win User

    How do I change my phone number

    Thank you for taking the time to post this on the Xbox Forums.

    As you have already been provided with the best response in regard to this topic, we will now be locking this thread.

    If you have any other questions or concerns that differ from this matter, please, feel free to create a new thread and we will cater to you there.

    Thank you for being part of the Xbox Family and we wish you a wonderful day.
  5. ooD0C H0L1DAYoo Win User

    How do I change my phone number

    1. Sign in to your account using your existing alias and password.
    2. Go to Your info at the top of the page.
    3. Select Manage how you sign in to Microsoft.
    4. You may be asked to verify your account before changes can be made. Follow the instructions provided to select your alias:
      • Select Add email. You can create either a new Outlook.com email address or add an address that you already have. Then, select Add alias. You’ll be returned to the previous screen. Select Verify and
        follow the instructions provided.
      • Or, select Add phone number. Enter the phone number you want to use, and then select Next. When you add a new phone number, we'll send a text message to that number to verify it. Enter the code in the text message, and
        then select Next.
        Note Email addresses and phone numbers that are already an alias on another account can’t be used.

    It can take up to 48 hours for the change to be implemented across all Microsoft services. If you sign in to your Microsoft account on an Xbox One console by using your Kinect sensor, you might temporarily
    be asked to manually sign in with a controller. If you're still being asked to manually sign in after 2 days, try removing your account from the console and then adding it back.
    You can use any email address or phone number you have listed as an alias to sign in. To make it harder for someone to break into your account, change your sign-in preferences to turn off any alias
    you don't want used to sign in.
  6. BlindDoughnut19 Win User

    locked out of my account

    I have a similar situation

    I am locked out of my account basically..

    I'd go to sign in, put my password in then it comes up with security info thing where it texts a code to my number

    But that number isn't mine, it is my boyfriends. (I used his number coz I had very bad phone service) and he has lost his phone so now I can't get the code to sign in....

    Do you know how to change that number (if you even can) ?
Thema:

Phone number isn't the same so I can't buy Xbox live, how do I change it

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