PGA 2K21 Game Loading Error

Thanks for contacting us my name is Samy, I am advisor independent and I will be helping you today.

How are you, mate?
Just to be clear. Did you reset the console to factory defaults? I was looking in forums about the issue and it seems to be something related to game servers, the issue happens on both Xbox and PlayStation. I recommend contacting the developer, maybe it's a Instability on game servers.

Hello there @bhartman2598, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the game situation, but I want you not to worry about it because I al here to help you out! I believe your console might need either a network reset or just a system refresh. I
would like you to go through the following steps to clear your Mac address and perform a quick power cycle:



Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.



If even after going through the previous troubleshooting steps the same situation is recurring, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then
restart your console.



Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:



Settings > Network Settings > NAT type => It should be open.



If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP)
Port 3544 (UDP) Port 4500 (UDP).

I will provide you with the official link to all the troubleshooting steps that can help sort this out for you. Please consider checking the link below, and I hope this helps you out.

The link: https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution

Here is another link that provides disk game related issues: https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution/disc-games

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :



Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.



Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.


Kind Regards
Stay safe, and happy gaming!

You would have to ask 2K. None of us have that information. Sounds like a game specific error, and none of us here have the ability to support it

I changed the proffile that was signed in, and the game worked. It kept kicking me to the home screen when i was using my xbox profile, but switched it to my kids xbox profile and I was able to play.

It still wont let me play with my profile, but at least i can play.

Hello TimothyRidgeway,

Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We will be
more than happy to answer any questions or provide solutions for any issues. Thank you again and happy gaming
TimothyRidgeway!