Permanently suspended, from a hacker

Discus and support Permanently suspended, from a hacker in XBoX Accessibility to solve the problem; My Microsoft account (not this one) has been permanently suspended after a hacker logged into my account and changed all my security info. I consulted... Discussion in 'XBoX Accessibility' started by Nathaniel Gao, Jul 22, 2023.

  1. Nathaniel Gao
    Nathaniel Gao Guest

    Permanently suspended, from a hacker


    My Microsoft account (not this one) has been permanently suspended after a hacker logged into my account and changed all my security info. I consulted with one of the Microsoft answer tech and they said that my account could not be unsuspended even if I had the password. Is this true as I can put my account through the account recovery thing and reset the password.

    :)
     
    Nathaniel Gao, Jul 22, 2023
    #1
  2. Ronnieee Win User

    Permanently suspended, from a hacker

    Hi there! This is Ronnie, an independent advisor.

    Nice to meet you and I hope you are having a great day!

    I understand you need help with your account suspension.

    Actually, you have the option to file for a case review on the account for as long as you have access to this again.

    You may follow this guide on how to file for a case review:

    https://support.xbox.com/en-US/help/family-onli...

    This is the only way to dispute the suspension as long as the account is eligible for it.
  3. Ronnieee Win User

    Permanently suspended, from a hacker

    No, what I mean to say is it will depend on their decision if they will unsuspend the account or not but you will need to access your account first to file for a case review.
  4. Ronnieee Win User

    Permanently suspended, from a hacker

    It will still depend on the enforcement team's decision but yes, you can file for a dispute once you get your account back.
  5. Nathaniel Gao Win User

    Permanently suspended, from a hacker

    So, you're saying that if I manage to get my password back I can file a case review and most likely the account will get unsuspended?
  6. Nathaniel Gao Win User

    Permanently suspended, from a hacker

    So, if the enforcement team decides that I shouldn't get my account back even though I have the password I won't get my account back no matter what? Is there a reason behind that?
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Permanently suspended, from a hacker

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