Permanently Suspended for no Reason

Nola b101 · Nov 13, 2021

I'm having trouble figuring out what is going on with my account I hadn't been on in a week and when I returned to play i get a notice of Xbox enforcement saying that my account is permanently suspended but for absolutely nothing I went to http://enforcement.xbox.com but it shows nothing not even why i would be suspended and its been over 24 hrs. please I've been trying so hard to see what's wrong with this I have over 800,000 gamer points and this would be a devastating lost please can someone help me contact the enforcement to tell them they have mistakenly suspended my account it wont even let me complain i don't know what to do I'm lost and confused

:)

Smwutches

There is an issue with suspension notifications telling everyone they have been permanently banned when they're not. So it most likely isn't a permanent suspension. Unfortunately, there is also an issue with the enforcement site not showing current suspensions which means it's not possible to submit a case review at the moment. Until that's fixed, there's no way to find out information about the suspension or submit a review.

Luke_727

Ok thank you. I now see all the other people saying the same thing is happening to them.

Smwutches

Unfortunately the enforcement site is the only place to get enforcement help and submitting a case review would be the only way to contact the enforcement team.

123_649

I am having a very simelar problem. I play minecraft java edition and mojang wants you to migrate your account to microsoft, which I did. On 14th Janurary I was playing minecraft and doing stuff with commands. On the next day, the 15th Janurary I wanted to continue and realized that I couldn’t log in with my account anymore because my account was suspended from xbox live. I am unable to play minecraft becasue of this. I got an email about it, which doesn’t mention the duration or the reason of the suspenedion. It just said "This message is to notify you that your Xbox Live account has been subject to enforcement action due to a violation of the Microsoft Services Agreement.". I don’t think, that I violated anything. I logged in at enforcement.xbox.com to see how long the suspension is and to find out the reason, but when I looked into the enforcement history, it said, that no enforcement history was found as if I had no enforcement action active, which isn’t the case. There is however an orange handshake icon. Even after 3 weeks I am still suspened and the enforcement history is empty. Any idea, when microsoft fixes the issue? It is strange, that it is still not fixed. Microsoft is a big company, it shouldn’t take long to fix.

16e06580-ba6a-4e75-b

So my account is just gone all that hard work and there's nothing i can do about it

Permanently Suspended for no Reason