Permanently banned for nothing?

Discus and support Permanently banned for nothing? in XBoX Accessibility to solve the problem; I've recently been permanently banned, I was playing a game with my mate when I was signed out and hit with the message letting me know I've been... Discussion in 'XBoX Accessibility' started by Aiden harper1, Sep 28, 2023.

  1. Aiden harper1
    Aiden harper1 Guest

    Permanently banned for nothing?


    I've recently been permanently banned, I was playing a game with my mate when I was signed out and hit with the message letting me know I've been permanently banned. I went to speak to Microsoft to ask why have I been given this they couldn't tell me, my account is perfectly clean I've never had a strike and never been previously banned so why have I been given such a serious ban if I've not done anything wrong. If Microsoft doesn't even know what I've done wrong why aren't I allowed to appeal. It's been 3 days and they've not responded to me once. Can someone tell me what's going on.

    :)
     
    Aiden harper1, Sep 28, 2023
    #1
  2. kyle_m4496 Win User

    Permanent ban for nothing

    > Is it impossible to review the decision even after I go to court?

    You agreed to Microsoft's terms of service when creating your account. If Microsoft believes you violated these terms, they reserve the right to suspend your account. You have no legal grounds in this case because again you agreed to these terms.

    As your appeal was denied, it will not be possible to restore your account under any circumstance.

    Thanks,
    Kyle
  3. The_Last_DJ Win User

    Permanently banned for nothing?

    Hello Aiden! I'm Kris and I'd be happy to help you with your question.

    Unfortunately, no one here is going to be able to tell you why you have been banned. Support will also be unable to help you as its only the enforcement team which deal with this. However, if you log into https://support.xbox.com/help/family-online-safety/enforcement/enforcement-history which will give you the reason and if eligible, you submit a case review to see if you can get it overturned.
  4. MorValsoRay Win User

    Permanent ban for nothing

    Is it impossible to review the decision even after I go to court?

    It's not about the account itself, but about the progress in some games. Due to an incomprehensible decision, the result of a year of pure playing time was completely lost. And this is very, very offensive, you know. Moreover, I am no longer a teenager and there is no time that could be spent on restoring progress.
  5. kyle_m4496 Win User

    Permanent ban for nothing

    Hi MorValsoRay. My name is Kyle and I'm an independent advisor.

    This forum only provides technical support for Xbox devices and services. We cannot assist with suspensions or enforcement actions.

    Reconsiderations are a final decision. If your reconsideration is denied, it is not possible to submit another appeal, and your account will remain suspended permanently.

    See the following link for more information on Enforcement actions: https://support.xbox.com/help/family-online-safety/enforcement/xbox-enforcement-action-faq

    Thanks,
    Kyle
  6. Smwutches Win User

    still banned for a pfp?

    If they denied it, then there is nothing else that can be done and the ban will stand. Permanent bans are not issued lightly. If you had previous suspensions prior to that ban, then that could have also been a reason for them issuing a permanent ban.
Thema:

Permanently banned for nothing?

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