Permanent Suspension with no details given after appeal?

realdavedog · Sep 28, 2023

So yesterday turned on my XSX to find that my account has been permanently suspended.

I do not send messages to other players, play any games with voice chat, or download any unauthorized software.

I submitted an appeal and it was rejected within 24 hours. Under the suspension information, even after the appeal, says no details are available:

The email I got from enforcement after the appeal was also vague, listing a number of possible reasons for the ban:

"

This account was suspended for engaging in the manipulation of Xbox services. This activity can include, but is not limited to:

Using unauthorized software to make changes to your account, game saves, or interact with Xbox services in an unauthorized way

Unlocking achievements, prestige level, in-game ranks, or other content the account did not earn

Manipulating the followers or other data related to friends and followers through unauthorized software or unauthorized interactions with Xbox services

Manipulation of game clips and screenshots through unauthorized software or unauthorized interactions with Xbox services

Interfering with or manipulating the network traffic of your devices or the devices of others

"

The problem is, I have not done any of this!

My question is, is there any ways to get more details or speak to an actual human about what caused this suspension? I know people will probably not believe that I haven't done anything wrong. I just feel like I should have the chance to make my case to Xbox since I am now permanently losing access to every game I have purchased digitally since 2006, and essentially cannot use my new XSX anymore.

If there is any other information I can give to clarify the situation let me know and I will get it ASAP.

:)

SteenSneeze

Hello,

I hate to be the bearer of bad news but Microsoft Support is the last line there is no other support past them so if they have rejected it there's no solution to fixing your ban.

Daft Badger

As dave said,there are no appeals against a permanent ban/suspension so who ever you spoke to has given you the wrong information.

Daft Badger

The majority of console bans are permanent & can't be appealed.

If it's a console suspension then you'll have to wait until the suspension is over.Console suspensions can not be appealed either.

AngelObullets

Sorry that you feel that way, but they do have give chances of an appeal on the enforcement webiste but that is all for an appeal. But as said it's normally after a few suspensions before a life ban is given.

ngocphi

Sit out the suspension unless it's permanent

One appeal is it

Permanent Suspension with no details given after appeal?