Perdí saldo de mi cuenta de Xbox one[Translation-I lost my Xbox one account balance]

JiranVelez Alvarez · Apr 22, 2019

pues yo iba a comprar pavos en fortnite y me faltaban como 50 pesos para comprar la oferta, pero pues iba a pagar lo que me faltaba con una tarjeta de debito y no me dejaba y pues al final no pude,

bueno dejando ese tema iba a comprar una oferta mas barata que con esa si me alcanzaba con mi saldo de xbox y pues al final no la compre resulta que de un dia para otro mi saldo de xbox bajo de 726 a 588 pesos mexicanos y chece mi historial de compras y
lo ultimo que tengo registrado son que canjee como 4 tarjetas de xbox no dice nada de que gaste en una suscripcion o un juego ayudenme profavor

[Translation-Well I was going to buy V-bucks in fortnite and I was missing as 50 pesos to buy the offer, but because I was going to pay what I needed with a debit card and not let me and because in the end I could not,

Good leaving that issue was going to buy a cheaper offer with that if I reached my Xbox balance and because in the end not buy it turns out that from one day to another my balance Xbox low from 726 to 588 Mexican pesos and chece my history of purchases
and Last I have registered are to redeem as 4 Xbox cards does not say anything to spend on a subscription or a game help me please]

:)

gabsosa

Hola tengo un problema al pagar el saldo vencido de una cuenta de gamepass con un saldo un saldo $300 de la cuenta microsoft, pues al momento de realizar mi pago no aparece la opción de usar el monto de mi cuenta y solo aparece la opción de PayPal o de tarjeta
de crédito ???

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[Translation-Hello I have a problem paying the overdue balance of a GamePass account with a balance a balance $300 of the Microsoft account, because at the time of making my payment does not appear the option to use the amount of my account and only
appears the option of PayPal or credit card???]

XBF Brad A

Hello Jiran,

Thanks for coming to the forums with your issue with missing currency. We recommend to request a call from support as they will be able to look into your account and go over it with you. Follow this guide I created to request a call back.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

MorenazoLoco

Quería agregar otra cuenta de mi primo pero al momento de agregarme a mi propia cuenta y el primo de mi xbox one s ...

Se agregará el mensaje de correo electrónico.

Translation:

I want to add another account of my cousin but at the moment of adding myself to my own account and the cousin of my xbox one s ...

The email message will be added.

BAGHEEERAA

El saldo pendiente no lo puedes pagar con el saldo de tu cuenta =/ únicamente puedes saldarlo usando tarjeta de crédito o debito amigo

[Translation - The outstanding balance you can not pay with the balance of your account =/You can only repay using credit card or debit friend]

Alpha Soulneed

Hola! De casualidad tenias un saldo vencido en tu cuenta?

[Mod Translation- Hello! Did you happen To have an overdue balance in your account? ]

Perdí saldo de mi cuenta de Xbox one[Translation-I lost my Xbox one account balance]