people can hear me but i can't hear them

Discus and support people can hear me but i can't hear them in XBoX on Consoles to solve the problem; no matter what im on, i can't hear people whether it is games or discord or skype, doesn't matter. I use a Xbox one controller as a adapter for my... Discussion in 'XBoX on Consoles' started by WilledJupiter8, Mar 24, 2023.

  1. WilledJupiter8
    WilledJupiter8 Guest

    people can hear me but i can't hear them


    no matter what im on, i can't hear people whether it is games or discord or skype, doesn't matter. I use a Xbox one controller as a adapter for my headset as it is only a single jack headset. In game i can hear everything else, just not voices. music and audio works fine. I tried troubleshooting audio but it didn't detect any issue. I don't wnat to have to drop 30 dollars on a jack splitter. any ideas?

    ***Moved from Windows / Windows 11 / Devices and drivers***

    :)
     
    WilledJupiter8, Mar 24, 2023
    #1
  2. Kathy A. Win User

    people can hear me but i can't hear them

    Hello WilledJupiter8,

    Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    We understand that you are trying to use your single jack headset for PC gaming and is unable to hear the voices of your friends. Let us check on this together so you will get back to gaming.

    Based on your description, you can hear the music and sound but not the voices. There could be an issue with compatibility, third party apps that has settings for audio or system/apps/drivers needs to be updated or could be anything related to the headset that is disabling specific sound to be outputted. To have a better understanding, we would like to further isolate your concern.

    1. May we ask what is the make and model of your headset?
    2. When was the last time you can hear a voice from these apps or services - Discord or Skype or games? .
    3. Are we playing Xbox games or different storefront games?
    4. Is the driver for the audio up to date? We will provide steps on how to update the system and apps below, please check.
    5. Test if these works. May we know if the issue persists when:
      • Connecting the controller and headset, go to audio settings and output the audio through PC speakers.
      • Connecting the headset to PC and output audio to headset.
      • Connecting the headset to PC and output the audio to PC speakers.
      • Connect different headset to PC.
      • Connect different headset to PC and output the audio to PC speakers.

    So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

    • Restart device - As basic as this is, a simple restart can set many things right.
    • Update Windows system -
      • Press the Start button on the taskbar, type settings, and then select Settings.
      • On Windows 10, select Update & Security. On Windows 11, select Windows Update.
      • On the Windows Update page, select Check for updates to see if any updates are available for your device.
      • Once the updates have downloaded, select Install now to start the installation.
      • Following installation, we recommend that you restart your device so that the latest updates can take effect.
    • For the best game performance, make sure your system’s video card drivers (or display adapter drivers) are up to date. Drivers are available on the support website for your computer manufacturer, or if your computer system is custom built, on the video card manufacturer’s support website. Updating video card drivers can resolve game crashes, improve frame rates, and improve overall game performance. Please see guide: update drivers in Windows.

    Source: Troubleshoot issues with the Xbox app for Windows | Xbox Support



    Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  3. Kathy A. Win User

    people can hear me but i can't hear them

    Good day!



    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)


    [​IMG]




    Thank you for your understanding.


    Respectfully,



    Microsoft Moderator
  4. Finn Mertens Win User

    They hear me but I can't hear them.

    I have adjusted my audio I don't know how many times and still nothing. The most I have is when they speak they say they hear a echo of what they are saying coming from my mic.
  5. zeroice007 Win User

    They hear me but I can't hear them.

    just adjust your audio settings and you should be ok
  6. M3tal Daz3 Win User

    People cannot hear me on chat but I can hear them

    Actually now there is an xbox live service alert going on regarding Xbox Live Core Services: signing in; creating, managing, or recovering an account.

    Affected platforms: Xbox One Xbox 360 Xbox on other devices Xbox on Windows 10

    Affected services: Signing into Xbox Live Xbox One and Xbox 360 Applications

    Latest update:

    Hey Xbox members, are you having problems seeing your friends, and setting up parties? We're aware of the problem, and working to resolve it. We'll let you know as soon as we know more.

    You just have to wait till the issue is solved.
Thema:

people can hear me but i can't hear them

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