Pending status

Discus and support Pending status in XBoX on Consoles to solve the problem; Hi I ordered an xbox 1s on July 27 and it is now July 30th and that status on my history is still pending. It said that it will arrive in 2-3 business... Discussion in 'XBoX on Consoles' started by JoeyFteha, Jul 31, 2020.

  1. JoeyFteha
    JoeyFteha Guest

    Pending status


    Hi I ordered an xbox 1s on July 27 and it is now July 30th and that status on my history is still pending. It said that it will arrive in 2-3 business days but 3 days have passed and it has not even shipped. I wanted to recieve the xbox in time for my
    sons birthday which is tomorrow but now it looks like he will have to wait. I really think this is not fair and im not sure why it has not shipped. Please respond and let me know what it happening and why it is taking so long. Thank you.

    :)
     
    JoeyFteha, Jul 31, 2020
    #1
  2. Smwutches Win User

    Pending status

    To add, the site does state that they have 2-3 day shipping, but that doesn't mean it will be delivered in 2-3 days. That's from the time they ship it out. I just checked the website and tried to add a console and it says I can get it as early as August
    17.

    You can try contacting Microsoft Store support to see if they have any further information.
  3. JoeyFteha Win User

    Pending status

    Thank you for the quick response. Do you have any idea how long it will take to arrive?
  4. Geth Win User

    Pending status

    Covid-19 has caused several issues and delays with shipping around the world. Sadly nothing else can be done about it.
  5. -- Rick -- Win User

    Pending Status

    Hi asaleem,

    your console will stay as pending until they finish processing you to join the preview program. This normally take at least 48 to change. If its already taken longer than that please post in the preview forum here for support direct from the preview team.
  6. Rodrigo Oliver Win User

    Refund status is "Pending"

    Hi Ilya, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Microsoft Xbox Refunds may take several business days, it depends on which payment method you used.

    But, three weeks is too long, something must have happened.

    You can try asking for a refund again:

    https://support.xbox.com/forms/request-a-refund

    But, in this situation, the best course of action is to contact Support.

    Please enter this link:

    https://support.microsoft.com/home/contact

    Then, follow these steps:

    Type in your query: "Refund"

    Click on Get Help.

    Scroll down the page and click on Contact Support.

    Select your "Other Products" and "Billing and payment updates" > Confirm.

    Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

    [​IMG]

    I hope this helps.
Thema:

Pending status

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