Pending status

To add, the site does state that they have 2-3 day shipping, but that doesn't mean it will be delivered in 2-3 days. That's from the time they ship it out. I just checked the website and tried to add a console and it says I can get it as early as August
17.

You can try contacting Microsoft Store support to see if they have any further information.

Thank you for the quick response. Do you have any idea how long it will take to arrive?

Covid-19 has caused several issues and delays with shipping around the world. Sadly nothing else can be done about it.

Hi asaleem,

your console will stay as pending until they finish processing you to join the preview program. This normally take at least 48 to change. If its already taken longer than that please post in the preview forum here for support direct from the preview team.

Hi Ilya, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Microsoft Xbox Refunds may take several business days, it depends on which payment method you used.

But, three weeks is too long, something must have happened.

You can try asking for a refund again:

https://support.xbox.com/forms/request-a-refund

But, in this situation, the best course of action is to contact Support.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Refund"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and payment updates" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.



I hope this helps.