Pending credits since 2015

redouanAlaoui · Jun 6, 2018

It turns out that I have pending credit going back as far as 02/15/2015. Something is preventing the credits from being deposited.

:)

XBLRewards3 · Jun 6, 2018

Pending credits

Hi wade the weird. We looked at your account and the pending Credits is from November 2016. We are not seeing Credits from 2013-2015. Since it is less that 5000 Credits pending, an automatic deposit was not triggered. You can request one though on your MyRewards
page.

TPH21 · Jun 6, 2018

Still waiting on my credits to be in my account

Hi i looked into my reward and there are some credits still pending since 2015 and 3 years later they're still pending to go into my account does anyone know how i can contact xbox about this?

XBLRewards8 · Jun 7, 2018

Hello,

We responded to your previous post at (Myvip gems purchase not received).

redouanAlaoui · Nov 3, 2018

For some reason I can't reply on the other post. I have tried the offered solution some time ago and it failed. I did however read that all pending credit would be deposited when the Xbox rewards program changes in to the Microsoft rewards. Will that fix
this issue or will it still not be able to deposit?

XBLRewards8

Hello,

We responded to your previous post at (https://forums.xbox.com/en-US/thread/b18dffd0-db2a-49f3-8fd3-208b5304f597).

redouanAlaoui

For some reason I can't reply on the other post. I have tried the offered solution some time ago and it failed. I did however read that all pending credit would be deposited when the Xbox rewards program changes in to the Microsoft rewards. Will that fix
this issue or will it still not be able to deposit?

XBLRewards3

Hi wade the weird. We looked at your account and the pending Credits is from November 2016. We are not seeing Credits from 2013-2015. Since it is less that 5000 Credits pending, an automatic deposit was not triggered. You can request one though on your MyRewards
page.

XBLRewards8

Hello junglelion,

We only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount was beneath this amount, it was not scheduled. In the future, if you would like to request a scheduled deposit, you may do so once you are at 1000
or more pending Credits. There will be a button on your MyRewards page.

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since your Credit events that pushed you over the 5000 pending Credit amount happened on the 9th, it will be a part of the end of month deposit cycle.

MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
2016. Since your spending from September 2015-December 2016 did not meet any MyVIP thresholds, you were placed at the default level.

XBLRewards8

Hello aEsFocuz,

We only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount is beneath this amount, it has not been scheduled. If you would like to request a scheduled deposit, you may do so once you are at 1000 or more pending
Credits. There will be a button on your MyRewards page. This is why your currently pending Credits have not been deposited. Your last deposit as shown on your MyStatement on the MyRewards page was May 27, 2015. If you have not yet spent those funds from your
Microsoft Account, they would have expired at this point.

Pending credits since 2015