Pending credits from over a year ago, bought games and movies, haven’t gotten gems or credits

You'll need to post in the Xbox Rewards Program Questions support forum in order for support to check into it for you.

Hi MadDawgD. Since you have 2748 Credits pending, it is not enough to trigger an automatic deposit since you need at least 5000 Credits pending. Payback Credits for your purchases are included in those Credits. You can request a deposit by going to your
MyRewards page and clicking the Request Deposit button. The next deposit date is April 12th.

Hello Un4given Raider,

A statement of both your Gems and Credits can be found on your MyRewards page, and will show a complete account of your Credit and Gem events. Both Credits and Gems for this offer are currently pending on those statements.

The option to request a deposit is only available when you have at least 1,000 credits pending, but less than 5,000. So you would not have been able to request a deposit at 21,000 credits. If you request a deposit and then redeemed gems for rewards credits,
the credits from the gems are scheduled to be deposited at the end of the month.

Hello p1zZaBiT,

From the FAQ:

When will I receive my Rewards Credits?



After you have completed an action on the list, your Rewards Credits and MyVIP Gems will appear as pending within 96 hours.

Those Credits are now pending in your account.