Pending credits dating back to 2013

SilentR0CKA · Jan 28, 2017

Hi, I recently checked my xbox rewards account, ano I found that I have got a lot of pending credits, some of which date back to 2013. I was just wondering if there's anything anyone can do to help. It would be much appreciated!

Thanks!

:)

TRiGGRhappyToM · Jan 28, 2017

Day 2 - Try 4 a Reply Challenge xtreme emotional edition

I STILL have "Pending credits" dating from 2013 to 2015. The 3 pages accumulate 212,000 credits worth which is pretty sizable.

Skorpion313 · Jan 28, 2017

Never Recieved Rewards Points Need Help.

I Looked at my rewards account and it shows a list of lifetime rewards earned (which I've NEVER received my reward credit for) then it is also showing a pretty lengthy list of pending rewards if you guys look at my account I have rewards dating back to 2013 that
says Pending by them why is this and why are they still pending and not being deposited??? also before I initially noticed all of these problems it had 3000 rewards points I tried to have deposited I then got a email saying attention was required for my account
I then went to update it now those points say zero and just disappeared I'm just confused by this matter I hope that you all are able to resolve this in all fairness I am a long time customer.

XBLRewards8 · Jan 30, 2017

Hello SilentR0CKA,

We only automatically perform a deposit at 5000 or more pending Credits. Since you are beneath this amount, we have not automatically scheduled you for a deposit. If you would like to request a scheduled deposit, you can do so once you are at least 1000
pending Credits. At that amount, you can request a deposit at the next available date from your MyRewards page.

XBLRewards8

Hello SilentR0CKA,

We only automatically perform a deposit at 5000 or more pending Credits. Since you are beneath this amount, we have not automatically scheduled you for a deposit. If you would like to request a scheduled deposit, you can do so once you are at least 1000
pending Credits. At that amount, you can request a deposit at the next available date from your MyRewards page.

Smwutches

Microsoft points were discontinued in 2013 and changed to Rewards credits.. If you signed up for the Rewards program after points were discontinued, then you would not have earned any points.

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending, or you can request a deposit when you have at least 1,000 credits pending but less than 5,000, and they would be deposited on the date listed
on the site at the time that you request the deposit.

XBLRewards3

Hi wade the weird. We looked at your account and the pending Credits is from November 2016. We are not seeing Credits from 2013-2015. Since it is less that 5000 Credits pending, an automatic deposit was not triggered. You can request one though on your MyRewards
page.

XBLRewards8

Hello NHLMetalHead,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since your Credit event that placed you at the 1000 Credit minimum occurred at the beginning of the month, your requested deposit will be during the end of month deposit. As Smwutches mentions, the deposit date on the site changes when
a deposit date nears, as it is no longer to request a deposit for that date.

XBLRewards8

Hello LTannahill,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since your Credits were dated as pending in the latter half of last month, they will not be deposited until the mid-month deposit this month.

Pending credits dating back to 2013