PC GAME PASS INCLUDED WITH THE DEVICE CAN'T CLAIM

Discus and support PC GAME PASS INCLUDED WITH THE DEVICE CAN'T CLAIM in XBoX Games and Apps to solve the problem; I bought a gaming laptop that has a 3 month gaming pass subscription which I can't claim because the microsoft store on my windows laptop only has USA... Discussion in 'XBoX Games and Apps' started by francis asda, Jan 6, 2024.

  1. francis asda
    francis asda Guest

    PC GAME PASS INCLUDED WITH THE DEVICE CAN'T CLAIM


    I bought a gaming laptop that has a 3 month gaming pass subscription which I can't claim because the microsoft store on my windows laptop only has USA country in it. I live in the Philippines and can only access buying the subscription on the website.

    :)
     
    francis asda, Jan 6, 2024
    #1
  2. kyle_m4496 Win User

    PC GAME PASS INCLUDED WITH THE DEVICE CAN'T CLAIM

    Thank you for these screenshots, I suggest removing the second image from your post as it contains your email address.

    Are you applying the Game Pass offer to an existing account? If so, is your region set correctly in your account settings? Sign in here to check: https://account.microsoft.com/

    On the account page, go to 'Your Info' and check your 'Country or region' setting.

    Thanks,
    Kyle
  3. kyle_m4496 Win User

    PC GAME PASS INCLUDED WITH THE DEVICE CAN'T CLAIM

    No problem Francis! Please reach back if you have further questions.

    Thanks,
    Kyle
  4. francis asda Win User

    PC GAME PASS INCLUDED WITH THE DEVICE CAN'T CLAIM

    Got it! Thanks for the help Kyle
  5. kyle_m4496 Win User

    PC GAME PASS INCLUDED WITH THE DEVICE CAN'T CLAIM

    Hi Francis. My name is Kyle and I'm an independent advisor.

    May I ask where you purchased the laptop from? Please provide some screenshots of this issue if you can.

    Thanks,
    Kyle
  6. DylanPadgett Win User

    Can't claim "Xbox Game Pass for PC", which is included with my device

    Thank you so much that solved it! Can't believe I didn't think of that.
Thema:

PC GAME PASS INCLUDED WITH THE DEVICE CAN'T CLAIM

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