PC Game Pass can't install or play games for past week

Hello Evolved Messiah,

Thanks for your reply.

We appreciate the details you have shared with us.

It seems like your issue with the Xbox app could be related to this support article: Error 0x87e00196 occurs when you try to manage a game on Windows | Xbox Support. Which means you may try following the steps on the support article. Have you already tried this? If yes, how did it went?

Do you have issues with the Microsoft Store too? If you cannot install games and apps on the store, please try the following:

1. Please go to Settings > Apps > Apps & features > Select the app you want to fix. Select the Advanced options link under the name of the Microsoft Store. On the page that opens, select Repair if it's available. If it isn't available, select Reset. Launch Xbox app and see if issue persist with installation.
   
2. Clear the store cache by typing “wsreset” in the Windows search bar. Run this as admin and wait for the screen to close and open the store automatically. Launch Xbox app and see if issue persist with installation.
   
3. Run system scans - Run a full system scan. This will check and restore corrupted system files.
   
   • In Windows search bar, search for Command Prompt and Run as Administrator.
     
   • Copy the command below one line at a time and paste it on Command Prompt:
     
     [table][tr]DISM /Online /Cleanup-Image /CheckHealthDISM /Online /Cleanup-Image /ScanHealthDISM /Online /Cleanup-Image /RestoreHealthSFC /scannow[/tr][/table]
     
4. Launch Xbox app and see if issue persist with installation.
   

5. Uninstall Microsoft Store

Run Windows PowerShell as Administrator.

At the PowerShell, copy-paste the command below then hit the Enter.

Get-AppxPackage *windowsstore* | Remove-AppxPackage

6. Reinstall Microsoft Store

Run Windows PowerShell as Administrator.

At the PowerShell, copy-paste the command below then hit the Enter.

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

We appreciate your patience, and we will wait for your update.

Regards,

Hello ,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Based on your description, you are unable to get any Xbox games to launch. We appreciate you have shared all of the troubleshooting you have performed. Let us check on this together so you will get back to gaming.

Thanks for letting us know that you are part of Xbox Insider, we appreciate the contribution of Xbox Insider to the Xbox Community as they are the first to be exposed to the services and features that needs improvement. Although Xbox Insiders main support is the Team Xbox for submitting feedback to new features or issue, they encounter. It seems like what happen here is that even you are no longer part of Xbox Insider the issue persists. Troubleshooting that we may perform or suggest in here may be simple and known to you already. To assist you with the general update, let us get started with the versions of the Xbox app, Gaming Services and Xbox Game Bar:

2303.1000.53.0 (Xbox app)

10.75.13001.0 (Gaming Services)

5.823.1271.0 (Xbox Game Bar)

To have a better understanding, we would like to further isolate your concern.

1. You have mentioned on the description that you are seeing an error when launching games, may we ask for a screenshot of the error message? Please conceal any personal information.
   
2. Do you mind providing a list of games that were having issues launching?
   
3. Do you mind testing if you can install a game from Microsoft Store and see if it launches with no issue? Please post a screenshot of the error message and conceal any personal information.
   
4. Do you mind testing if you can install a new game from Xbox app and see if it launches with no issue? Please post a screenshot of the error message and conceal any personal information.
   

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

On this link, please check under Problems launching a game from Xbox app for the troubleshooting steps: Troubleshoot issues with the Xbox App for Windows.

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.



Sincerely,

Kathy A.

Xbox Forum Moderator

Microsoft Community

1. Not just launching games, installing them. I can't access it anymore because I uninstalled everything, but I think the error was 0x80004005, but that could be wrong.

2. All games. Even ones I own. Nothing will launch or install.

3. The error I get when I try to install from the store is 0X87E00196. When I try from the Xbox app, it just says something went wrong with no code.

4. As I've mentioned, I can't install from the Xbox app, no matter what I do.

I've uninstalled and reinstalled, tried powershell commands, uninstalled Windows updates (it won't let me uninstall the one from 3/18, which is what I suspect started all this). I'm losing my mind and am close to asking for a refund on the time I have remaining on my subscription. I haven't been able to play for a week now! I do appreciate your help.

I appear to have the same exact symptoms all of a sudden. I have tried everything you have discussed on this thread still nothing.

I did everything and got no results. For some reason, it started working yesterday. I have no idea what it could have been that fixed it, considering nothing worked just a few hours earlier and I had done nothing else to try and make it work. So it's fixed for now I guess, but I'm super nervous to let Windows update now.

Hello Evolved Messiah,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Based on your description, you are unable to get any Xbox games to launch. We appreciate you have shared all of the troubleshooting you have performed. Let us check on this together so you will get back to gaming.

Thanks for letting us know that you are part of Xbox Insider, we appreciate the contribution of Xbox Insider to the Xbox Community as they are the first to be exposed to the services and features that needs improvement. Although Xbox Insiders main support is the Team Xbox for submitting feedback to new features or issue, they encounter. It seems like what happen here is that even you are no longer part of Xbox Insider the issue persists. Troubleshooting that we may perform or suggest in here may be simple and known to you already. To assist you with the general update, let us get started with the versions of the Xbox app, Gaming Services and Xbox Game Bar:

2303.1000.53.0 (Xbox app)

10.75.13001.0 (Gaming Services)

5.823.1271.0 (Xbox Game Bar)

To have a better understanding, we would like to further isolate your concern.

1. You have mentioned on the description that you are seeing an error when launching games, may we ask for a screenshot of the error message? Please conceal any personal information.
   
2. Do you mind providing a list of games that were having issues launching?
   
3. Do you mind testing if you can install a game from Microsoft Store and see if it launches with no issue? Please post a screenshot of the error message and conceal any personal information.
   
4. Do you mind testing if you can install a new game from Xbox app and see if it launches with no issue? Please post a screenshot of the error message and conceal any personal information.
   

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

On this link, please check under Problems launching a game from Xbox app for the troubleshooting steps: Troubleshoot issues with the Xbox App for Windows.

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.



Sincerely,



Xbox Forum Moderator

Microsoft Community