(PC) Can't see my installed games after switching logins

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Chris

This can be a bit dumb, but may I know if you’re signed in with the account that own the game on the Xbox App as well and not only the Microsoft store?

If that’s the case, please try and double check this:

Open Settings, click Update and Security and then Windows Update
Click Check for Updates

Click the Download and Install Now option, if available (Install optional updates as well)

Then, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too. (Click on get updates)

Now, sign out from your account on both Xbox app and Microsoft Store and do this:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then reset

Finally do this:

Step 1: Open the Run window by pressing Windows + R key.

Step 2: Input WSReset.exe in the Run window and click OK.

Step 3: Then a command prompt window will appear. After a few seconds, Windows Store will open.

Sign in again on both Microsoft store and Xbox app with your account and verify if you’re able to see the games

SOLVED: I had the same problem and this answer solved it, for me. I wanted to install a Play Anywhere game (Hello Neighbor) on my sons Windows 10 account and could not, after reading this I opened the Windows Store App, signed out my son and did a temporary
login with my account (the same email account that purchased the game), now the install button was there. After having done the install I did a login with his account again. My son can now play the game using his account on our Windows 10 PC. Thank you
very much for providing a solution ArminatorX!

Having the same issue here since I installed the xbox live update yesterday. Delete and reinstalled program also and still null. I read it was due to a hack on netflix after the update but can't get it to work. Login works fine on the home PC.

Hi Justin,

have you tried logging in to an Xbox of a friend and see, if you can download the save game there?

If it is the Bedrock version, you can try logging in on PC.

If that works then and after a logout of your profile and reset you can't login, please call the Xbox support.

I have exactly the same problem with my xbox pc beta, I have installed shadow warrior 2 included in my game pass then it started once, it didn't recognize the Microsoft xbox controller, the game crashed after a minute and since then it can't be installed
at all, starts installing and immediately tells me it's installed but I can't start it and it doesn't show up in the installed games.