PC BSOD when trying to launch games through the Xbox app

Discus and support PC BSOD when trying to launch games through the Xbox app in XBoX on Windows to solve the problem; Hi since 19/04/2022 I have been unable to play any games launched through the Xbox app, I have Gamepass Ultimate, I have attempted many different... Discussion in 'XBoX on Windows' started by CMDRCalhoun, Apr 20, 2022.

  1. CMDRCalhoun
    CMDRCalhoun Guest

    PC BSOD when trying to launch games through the Xbox app


    Hi since 19/04/2022 I have been unable to play any games launched through the Xbox app, I have Gamepass Ultimate, I have attempted many different solutions by updating and rolling back drivers but currently, nothing I have tried has worked. I have also ran windbg to try to determine what the issue is here is the memory dump after the latest crash:

    :)
     
    CMDRCalhoun, Apr 20, 2022
    #1
  2. L4c3rd4 Win User

    PC BSOD when trying to launch games through the Xbox app

    Hello dear Gamer, first it's a pleasure to be able to help you today.

    My name is Vinicius.

    I am a gamer and independent advisor on the XBOX community platform.

    Hey CMDRCalhoun, how are you today, hope you're well.

    So, let's try this, first, make sure your windows and all its services are up to date:

    Open Settings, click Update and Security and then Windows Update;

    Click Check for Updates;

    Click the Download and Install Now option, if available;

    Also, check the Microsoft Store for any updates on the Xbox apps and its services.

    ______________________________________________________________

    Then try this:

    Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

    After that, click repair and then restore, open the app and try again.

    Then do the same for the Xbox app:

    Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

    After that, click repair and then restore, open the app and try again.

    ______________________________________________________________

    Then, try to uninstall and install the Xbox app. :)

    ______________________________________________________________

    If it still doesn't work you're going to uninstall the games services using a powershell command.

    In the windows search bar type Powershell > Right click and select open as administrator > Type the command: "get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers" > Wait for the process to finish and then restart the PC, then open your Xbox gamepass app, it will ask you to install the gaming services again, install it and try again.

    Then, after you do it, you're going to open the game pass app, it will ask you to download and install the game services again

    ______________________________________________________________

    If neither of those procedures works, try to restore your PC's OS via the ISO image tool, using that tool you will be able to maintain your installed games and files.

    If you're using Windows 10:

    https://www.microsoft.com/en-us/software-downlo...

    If you're using Windows 11:

    https://www.microsoft.com/en-us/software-downlo...

    First, you will download it > Open the ISO Image tool > Open a file inside it called SETUP.exe > Select upgrade > download from the cloud > Keep games and apps.
  3. TristanBaker Win User

    BSOD When installing Xbox App games

    I know what a BSOD is thanks...And how am I to screenshot when it crashes my pc? its a BSOD not a simple error. Im not going to force my pc into another one thanks. It is not a hardware fault as it only happens when I try to download something from the xbox app, nothing else causes a BSOD. Im very sure my hardware is fine, I know my pc. Its on the Xbox side.
  4. MancSoulja Win User

    xbox game pass for pc causing BSOD

    Same issue here, it started when using Norton to scan Xbox Game Pass folders would cause a BSOD, now just launching some Game Pass games will cause BSODs.
  5. joe76854 Win User

    BSOD when I try to launch games from Xbox app

    I realised that I put the game folder exclusion into the wrong section of my anti-virus, and now it's working, no bsod.

    Thanks for your help!

    I just hope MS find a solution to this soon.
  6. OneLittleWolf Win User

    BSOD when I try to launch games from Xbox app

    I guess I'll just wait for a solution then. I feel great knowing I'm wasting my 1euro/month time for this.

    A bit of testing with apps that are used by most people might be useful in the future...

    Having all anti virus users unable to use your app seems a bit unwise.
    So you don't need to completely disable your AV app. Just exclude, from real-time scanning, the root folder of where you have got your Xbox games installed.
Thema:

PC BSOD when trying to launch games through the Xbox app

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