Payment option issue

Hi there x3! Even when an account is paid up, we still need to have a valid payment method on the card. Have you checked your billing details at commerce.microsoft.com to make sure those are all up-to-date for you?

Yes, my grandmother contacted the bank and had her bank like block Xbox or something, because I think it did do an auto renewal already and took money out for it. So basically, I have to talk her into calling her bank and unblocking this? Not happening...
Guess I will just have to wait until I get my debit card -_-

Also, if I remove the card while I'm on gold it will get rid of my gold status, even if I used a pre-paid card?

The reason your account has been suspended is because you owe money. Odds are you got a billing issue error code. The account probably tried to bill your grandmother's card and was refused. You need to either go to billing.microsoft.com and arrange payment
or contact support and ask to speak with billing.

The card cannot be removed while you are still in gold status as it will remove the gold. For this, you will need to contact support and ask them to freeze auto renewal on the card. When your gold has run out, you can remove the card.

Finally all purchasing ability has been frozen until you take care of this. This includes adding codes for content.

Why moderator is editing my replies?

Thanks for the reply. So tell not only me but to whole Central Asia region how should we buy games or gamepass in our country? Why Microsoft is not including our region in their list? <removed by Moderator>