Payment method declined. How do I attempt payment again?

Hello FenrisMafia,

Let me help you with your concern today. Please note that this is a public forum, I will be responding to you in short period of time and I apologize for a delay in response. As I am merely a user trying to provide insight and information that may be helpful.

Is this the first charge attempt? After a charge on your account has failed for a pre-order, there will be another attempt at a charge a few days later. If that second attempt fails to successfully charge, your pre-order will be canceled.

Try to check if you will be able to change your payment method:

>Sign in to your account and go to your order history.

>Find the pre-ordered game and select Change how you pay.

>On the Pick another way to pay screen, you can either choose a different payment method, or add a new one.

https://support.xbox.com/help/subscriptions-bil...

I hope this helps. I will be awaiting your response.

Regards,

Belle

It is only declined so how can I manage payment method?

Hey Bowenkge!

Sorry no one has responded to your question yet! I would go to the following link and follow the directions there:

support.xbox.com/.../payment-declined-cant-change-payment-option

It gives detailed instructions on how to change your payment method from one that is in a declined/expired state.

I hope this helps!

Hi there

I would suggest contacting the merchant or the prepaid card directly to find out why.

I found out the reason why.

I didn’t have enough money left on the balance.