payment issue I've never had before

Discus and support payment issue I've never had before in XBoX Games and Apps to solve the problem; i received an email today stating my order for preorder of Starfield didn't go through. it said i needed to update my card info. my normal monthly xbox... Discussion in 'XBoX Games and Apps' started by cody parmenter, Aug 23, 2023.

  1. cody parmenter
    cody parmenter Guest

    payment issue I've never had before


    i received an email today stating my order for preorder of Starfield didn't go through. it said i needed to update my card info. my normal monthly xbox live is charged on that same card and i have no issues so far. the last payment came out on the 17th for xbox live. but this one purchase didn't go through. is this a issue on xbox end?

    :)
     
    cody parmenter, Aug 23, 2023
    #1
  2. casdfasdfasdfasdfasd Win User

    payment issue I've never had before

    i received an email today stating my order for preorder of Starfield didn't go through. it said i needed to update my card info. my normal monthly xbox live is charged on that same card and i have no issues so far. the last payment came out on the 17th for xbox live. but this one purchase didn't go through. is this a issue on xbox end?
    I just got an email from Microsoft with the same problem. Balance is fine, funds are available. It seems the problem is with Microsoft. I will be very angry If I am not playing at 6 PM SEP 5 BECAUSE OF THIER SCREWUP.I HAVE WAITED LONG ENOUGH
  3. EzequielNeves19 Win User

    payment issue I've never had before

    Hello Cody how are you?

    My name is Ezequiel I'm an Independent Consultant.

    I suggest you check to see if you have balance on your credit card, because in the next few days a new attempt will be made to purchase the pre-order.

    Check your credit card application or bank to see if there is any kind of restriction so they don't block your purchase.
  4. Alexandre Perreault Win User

    payment issue I've never had before

    Same issue for me. I've always used the same credit card for all my purchases on Xbox and never had a problem before. But for some reason, my preorder payment for Starfield didn't go through. My credit card is not expired and the balance is totally fine. Just to be sure, I purchased something online just after I got the failed payment email from Microsoft and it worked just fine...
  5. jamiecrabb Win User

    Xbox game pass core not letting me redeem code

    I haven't had this issue before it usally let's me reddem it and move on never before it's told me to add a payment option
  6. Curtis Robinson361 Win User

    Downloading any games issue

    Yes, I've never had this issue ever before.
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payment issue I've never had before

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