Payment instrument

Discus and support Payment instrument in XBoX on Consoles to solve the problem; Hey, I'm attempting to download the free games on this month's live. I can get the two xbox one games no problem, but when it comes to the 360 game, it... Discussion in 'XBoX on Consoles' started by HarryCraigson, Jun 12, 2018.

  1. HarryCraigson
    HarryCraigson Guest

    Payment instrument


    Hey, I'm attempting to download the free games on this month's live. I can get the two xbox one games no problem, but when it comes to the 360 game, it says,

    This purchase requires a billing account. Please add a valid payment instrument. You will not be charged for a free item.

    I have checked my billing account and the card details are correct. This has never been an issue before., I have downloaded free games before and have made purchases on this card with no issues.

    Any help very much appreciated.

    Thanks

    :)
     
    HarryCraigson, Jun 12, 2018
    #1
  2. Darth1337
    Darth1337 Guest
    DLC and Taxes (Call of Duty Ghosts Season Pass)

    Did your friend use a payment instrument other than PayPal? I've noticed that PayPal as the payment instrument will charge tax in circumstances where it normally shouldn't.
     
    Darth1337, Jun 12, 2018
    #2
  3. iamvinj
    iamvinj Guest
    PLEASE HELP!

    Go to Sign in to your Microsoft account and add your payment instrument and after that try to redeem the code again. You can also contact the support to check your account and code.

    Make sure that your account billing information are updated and it matches the information on your payment instrument. And check your account region make you're on the correct region where your payment instrument is issued.

    Cheers!
     
    iamvinj, Jun 12, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Payment instrument

    You'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Jun 12, 2018
    #4
  5. Darth1337 Win User

    DLC and Taxes (Call of Duty Ghosts Season Pass)

    Did your friend use a payment instrument other than PayPal? I've noticed that PayPal as the payment instrument will charge tax in circumstances where it normally shouldn't.
  6. XBF Brad A Win User

    Upgrade to premium version of jigsaw failed

    Hello Thomas,

    Thanks for the update on the issue. If you are having an issue with the address on the payment instrument. You will need to try and get a payment instrument from the same region as you. This is the same issue that Xbox users have with different regions on
    their payment instruments. If don't have one or unable to get, you can always try a paypal.

    Thanks,

    Brad
  7. Smwutches Win User

    Payment instrument

    You'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  8. XBF Brad A Win User

    Не получается привязать карту виза, а за привязку деньги снимают??????????[I can not bind a visa card, but for pegging the money is removed ??????????]

    Hello Доцент68,

    Sorry for the issue with the payment instrument. It sounds like the payment instrument is tied to the subscription being you removed a payment instrument and it still charged you. So what you can do
    go on the
    Account website     go to subscriptions and turn off the auto renew.

    Once you turn off the auto renew you can then remove that payment instrument and add a new one to the account.

    Hope this helps.

    Thanks,

    Brad
  9. XBF Leonzo G Win User

    Postal code

    Hello Antonio,

    Thank you for bringing this issue to our attention. Is the payment instrument a prepaid gift card or an Xbox gift card? We have an article entitled

    Manage Your Payment Options Online     that can assist with the issue. The Microsoft account will ask for a postal code in order to gather all the necessary information for a payment instrument. This is so the payment instrument can be billed for a recurring
    subscription. Be sure to let us know the results!
Thema:

Payment instrument

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