Payment for gamepass ultimate was made but i didn't get the service

Discus and support Payment for gamepass ultimate was made but i didn't get the service in XBoX on Consoles to solve the problem; Hello there, So i had problem purchasing xbox gamepass ultimate and i contacted one of the agents. I then allowed him to purchase on my behalf, as he... Discussion in 'XBoX on Consoles' started by RayyanMir, Jun 15, 2019.

  1. RayyanMir
    RayyanMir Guest

    Payment for gamepass ultimate was made but i didn't get the service


    Hello there,

    So i had problem purchasing xbox gamepass ultimate and i contacted one of the agents. I then allowed him to purchase on my behalf, as he did the payment he said that he got an error message , but the next day i got message from the bank that 4 sr was deducted
    from my card and that it went to Microsoft and the purchase was made from Finland, who was agent because i live in Saudi Arabia.

    This is completely unacceptable because i didn't even get the gamepass

    :)
     
    RayyanMir, Jun 15, 2019
    #1
  2. XBF Felixx P Win User

    Payment for gamepass ultimate was made but i didn't get the service

    Hello
    RayyanMir
    !

    I'm sorry to hear about the issue that you're experiencing with your newly purchased subscription.

    I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your account and see what might be causing that issue. The agent would be able to tell what
    your current charges / transactions / active subscriptions are and get it all figured out for you.

    You can also sign into microsoft account at account.microsoft.com to confirm your latest transactions and current subscriptions.

    As provided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support

    I hope this helps a bit more.

    Felix

    Xbox forums support
  3. SpiralOut46and2 Win User

    Payment for gamepass ultimate was made but i didn't get the service

    It might have held the payment against your banking account, pending the transaction. But if the content you purchased didn't go through, then the amount should be refunded. How long ago was this done? And was it done over the phone with an official Microsoft
    Support employee? If so, and it's been a while and still isn't showing up for you, then contact Support for a refund or you can go through your bank, and you can try again if you wish to.
  4. RayyanMir Win User

    Payment for gamepass ultimate was made but i didn't get the service

    It was done today by official Microsoft agent

    I am not looking for refund,i was hoping i could get the gamepass ultimate
  5. DanMen334 Win User

    xbox live gold is a joke

    it's true, the games you have with gold you can't play them until you pay for the service again, personally I don't love it, unfortunately all console services require payment to play online, already it depends on everyone choosing their best option, maybe
    it's a good idea for you to pay xbox gamepass ultimate since you get the online and access to many games, personally I didn't pay gold until before gamepass ultimate
  6. THANOS OPRESSOR Win User

    Ultimate game pass

    The ultimate gamepass is a service that contains gold along with the gamepass, the time acquired with a gamepass converts to ultimate the period will be reduced.
Thema:

Payment for gamepass ultimate was made but i didn't get the service

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