Payment Fails

Hi There,

Is it at all possible that the card details have been entered correctly and that there is available funds in your account.

If this is possible maybe contact your bank provider.

Regards

Hello ExoticLiving,

Thank you for posting here on the Xbox forums. Pre order payments could be declined for a few reasons. Keep in mind that Xbox will not take payment for the pre order until 10 days before release day.

If there is not enough funds left in the payment instrument, or the bank declines the charge, you could experience this issue. You would have been sent a message to your email when this happens. Follow the steps in the message you received, or the steps
below:

1. Sign into your account at
   account.microsoft.com/orders.
2. Within your order history, find the pre-ordered game and select Change how you pay.
   
3. On the Pick another way to pay screen, you can either choose a different payment method, or add a new one.
   

Hope this helps!

Hi Francia. That site had the solution. I think I made things worse by not using the exact error wording.

The solution was to sign out and then to quit the game and restart.

Good job thank Francia.

Bruce

Thank you so much for that. It seems like the issue is with the game itself, you may need to reach out to them here in that way they can check what is causing the issue and deploy an immediate fix:

https://flightsimulator.zendesk.com/hc/en-us/re...

Hi Francis. I bought the system just for MSFS and hence I have not attempted to purchase outside FS Market Place.