Payment charge with no cancellation option and with no payment method

Hey
DawidGambit,

I would suggest setting up a call back from an Xbox Live support agent by following these steps below. The agent would be able to look into your account / subscriptions and get everything all set for you.



As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

**In order to submit the refund request, visit this link here :
Request an Xbox digital product refund

You can always
contact us here for further assistance, but all refund requests must go through that form.**



I hope this helps a bit more. Let us know!

Felix

Xbox forums support

Check your payment method. They've been charging for orders the past few days. If there was an issue with your payment option, that could be a reason it was cancelled.

you need to confirm the purchase via console

there is no doing it via the pc

on the screen where it asks you to make a purchase via the ms account if you press cancel it will charge the full amount to your payment method

it is automatic



by default the screen shows your balance

unless you click use other payment options then you are using the payment method

When you have charges on your account you have to update the account billing options to transfer the charges to a new payment method. This is usually the case if you buy something for your account using a credit card (Xbox Live Gold, Original Xbox DLC, etc.)
To update your billing information for the account you need to go to the Microsoft billing site (https://billing.microsoft.com). You then need to sign in with your Xbox Live account. Under your payment
methods, click the payment method you want to change. Under payment method activity, click go to payment method information. Under payment method information for this account, click use a different payment method. Enter a new payment method (credit card, Paypal,
etc.) Once you update the payment method you will be asked which balances and services you want transferred to the new payment method. Once the balances and services have been selected click next and enter the payment information. The transfer may take up
to a day to process. Once updated go back to the Xbox website and select My Account under your gamertag and then select Manage Payment Options. Then verify the payment methods for the account (you may have to re-enter the payment information on the Manage
Payment Options page). You should then be able to purchase Xbox Live Gold using the new payment information. (You may have to cancel the old payment method on both sites as it may still be saved.)

If it changed the card number for the payment method you chose, you'll want to update your payment method before they charge you. You can view the order at http://account.microsoft.com and here should be an option to "Change the way you pay" or you can cancel the order and just place a new one.