Paying for Premium on Microsoft Casual Games and not getting the Premium Service I am...

On 12/27/2020 I paid $14.99 for a 1 year renewal on my Microsoft Casual Games Subscription (My Order #6530767997) and started playing my games a I had done for the full previous year. On 1/28/2021 everything suddenly stopped and I could no longer play old Solitaire games and I was seeing ads. I into contacting Microsoft, but had a VERY HARD TIME finding someone to help.

Finally, someone named Haqikat S. in the Community said I should request a refund and then repurchase the renewal. So that's what I did. See their response to my problem below:

On Thanks for contacting Microsoft Support for Xbox

I'm following up on your refund request.

We're really sorry we can't give you a refund.

It’s been longer than our refund policy allows for digital game products. Thanks for understanding.

It seems like you are experiencing issues using your order. To get you back on track, we recommend that you get in-touch with our Microsoft Support team to help you out with this concern. You may reach them through this link.
For more information check out the Digital Game Purchase Refund Terms.

I'm sorry but I lost my cool. Here was my response to them:

I’M SORRY!!! But it was YOU’RE MISTAKE to begin with!!! I PAID for a YEAR and I received ONLY A MONTH!!! YOU let it go a MONTH and then you stopped and I started receiving ads and I found on the 28th of January that I couldn’t play the older games and tried to find where to go to let YOU know a MISTAKE was made on my account.



I FINALLY got an answer that I should request a refund and then repurchase the subscription which I did RIGHT AWAY. I requested the refund and now you’re telling me I can’t have it!!! I’m not getting what I paid for!!! So YOU CAN FORGET ABOUT ME PAYING AGAIN FOR ANOTHER WHOLE YEAR!!!!



Why would I do that?!?!?!? So, you could give me another MONTH?!?!? Very CONVENIENT MISTAKE on YOUR PART!! Let the customer pay for a year, give them a MONTH (which puts them passed the time for a refund), so then you don't have to pay a refund and expect to collect AGAIN for another YEAR!!!! FOREGET YOU!!!



THANK YOU BUT NO THANK YOU!!! I will also be informing the Community of what NOT TO DO!!!



VERY DISSATISFIED!!! DON’T AGREE AT ALL WITH YOUR MONEY PRACCTICES!!



I worked in an office (McDonald’s main office for one of the Vice-Presidents in Oak Brook, IL as one of my office jobs) all my life and NEVER saw Accounting Practices done YOUR WAY!!! We sure wouldn't have customers/clientele for very long. When my time is done in Mahjong and Jigsaw, I AM DONE WITH MICROSOFT GAMES!!! Many other game portals to play in.

BeetleQuasar189

I DO NOT KNOW WHERE TO TURN NOW. JUST PLAYING OUT MY TIME I PAID FOR IN OTHER GAMES LIKE JIGSAW AND MAHJONG AND AM DONE WITH MICROSOFT GAMES. Am I wrong?

BeetleQuasar189

:)