PAYING A PAST DUE AMOUNT FOR A SUBSCRIPTION TO GAME PASS ULTIMATE

here is a link to all the info on past due balances and how to pay them.

https://support.xbox.com/en-US/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription

depending on when it was set to renew, you may be able to pay the balance and then request a refund, or, if the past due subscription is for Live Gold and you wanted to take advantage of the deals on Game Pass,
Ultimate you can simply pay the outstanding balance and then upgrade to Game Pass Ultimate and any time left on your Live Gold will also be converted to Game Pass Ultimate

Hi Natijenn,

It will still be the same due date as before, since it is been flagged as "past due" and you are still able to use the service it will count the time before making the payment.

Past-due balances

When a balance is "past-due," it means we've tried to charge your payment option, but it didn't work. We'll keep retrying, and if it continues to fail the subscription will eventually be canceled.

To pay a past-due balance immediately, sign in to your
Services & subscription page, select Pay now for the subscription, and follow the instructions.

https://support.microsoft.com/en-us...recurring-billing-dates-for-your-subscription

if you used Gold or Game Pass or Game Pass Ultimate after the expiry date and recurring billing was turned on but there wasn't enough in your account to pay for it, it would get a Past Due Balance on the account.

this Past Due Balance has to be cleared before any other purchases can be made with that account.

the following link has all the details on how you can pay the balance off

https://beta.support.xbox.com/help/...s/pay-past-due-balance-to-unlock-subscription

go to https://account.microsoft.com/services and turn off recurring billing/auto renew on the Game Pass Ultimate subscription before you get a Past Due Balance on your
account.

if you get a Past Due Balance you will need to pay that off before you can get Live Gold or Game Pass.

wait till the Ultimate Game Pass Expires before getting Gold or it will convert to Ultimate Game Pass

Hello YourDad7,

Thanks for posting on the Xbox forums. We understand that you are attempting to cancel Xbox Game Pass Ultimate, but you are unable to due to a past due subscription. We have a support article that

provides information on past-due subscriptions. Be sure to let us know the results
YourDad7!