Paying $14.99 for a yearly subscription to Microsoft for Solitaire Premium Edition, but...

Hi Michelle,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your Solitaire premium subscription.

To make sure that you'll reach the right support group for this game and for your issue to be logged, responded and monitored accordingly, allow me to redirect you to the proper channel. Kindly use this link to submit a support ticket to Microsoft casual games support:

https://support.xbox.com/en-US/game/microsoft-c...

Please note that in this public community forum, we are players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information.

Regards,

Alvaro

Same problem here and, reading the reviews of both games, more users experience this. See also this thread: https://answers.microsoft.com/en-us/windows/forum/all/solitaire-premium-edition-yearly-subscription-has/9f460945-a417-4ac9-864d-50596182fb64?page=2

When you first logged into Microsoft Solitaire Collection, it created a GamerTag/Username to be associated with the Microsoft Account used when opening Microsoft Solitaire Collection. This is used to track your progress(score, badges, achievements, etc).
This GamerTag is generated randomly and may be changed(1 time for free) if you wish to do so.

Information on how to change your GamerTag can be found HERE.

A 1 week free trial of Premium Edition is given when you first sign into Microsoft Solitaire Collection. The Premium Edition grants access to bonus exp, coins, tournaments etc, as well as Ad-Free. At the end of the free trial, you are given the option to
purchase the Premium Edition subscription or continue to play free, without the Premium features.

My only question is. I have a 12 month subscription with gold that auto renews. If I upgrade to ultimate I don’t want to pay 14.99 a month after the first promotional month. Do I have the option to pay yearly like I do with gold?

Since upgrade to Win 8.1, Premium user bonus button entitled "Give me an Extra Deal" in (paid-up for a year) Premium subscription for Microsoft Solitaire Collection closes app. Other button entitled "Give me a Wild Card" does work. correctly. No "Upgrade
Available" in Store available for installed Premium MS Solitaire.. I am hesitant to uninstall/reinstall for fear I will need to pay again. Unsure how my account is linked to the Xbox name given me by the game. Can you help?