Pay for game & dlc on xbox one ive already paid for on x360

Appreciate all your time and replies but i think it would better to cut my losses and give up. Too long winded process which is more likely to send me spiraling into insanity.

I'll remember in future and will take this into account when deciding which next gen console will receive my money. Love Xbox since day 1 but there is always issues in one form or another. Thanks again 👍

If you think you may know the email address you would want to start by filling out the form at

account.live.com/acsr

If after filling this form out you would receive one of two emails to the email that you put in for them to contact you at on this page.

1. an email saying you provided enough correct information with a link to reset your password.

2. an email saying you did not provide enough correct information with a reference number at the bottom.

If you receive the second email AND you still have a console that had that profile signed into it you can then contact xbox support and they can send up another form with information about the console and more information about your account that may be enough
to get your account back.

The thing is this IF you do NOT have a console still that had that profile signed into it at one point in time the only thing you can do is fill out that form at the link above till you get enough answers correct.

Thanks for the quick reply, i have to admit i may have bought them on a different account & may not have had live gold at the time if that makes a difference.

Unfortunately for me i have no idea what the name of the account was. I may know the email address linked to the account.

Is there anyway i can get back what i paid for or should i just give up & forget about it.

ps. sorry about my language being censored, didn't realise cr@p was really that offensive...Oops

Unfortunately not all games have been made backwards compatible and that was shut down to focus on the Series X. So after that releases, maybe they'll add more.

Fallout 3 is compatible (you can see the full list here) so there shouldn't be an issue playing that on the One.

Any idea what questions i'll be asked? I could start digging for the right details now & get prepared to call support.

Thanks for all your help