Past due game pass ultimate

go to https://account.microsoft.com/services and turn off recurring billing/auto renew on the Game Pass Ultimate subscription before you get a Past Due Balance on your
account.

if you get a Past Due Balance you will need to pay that off before you can get Live Gold or Game Pass.

wait till the Ultimate Game Pass Expires before getting Gold or it will convert to Ultimate Game Pass

here is a link to all the info on past due balances and how to pay them.

https://support.xbox.com/en-US/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription

depending on when it was set to renew, you may be able to pay the balance and then request a refund, or, if the past due subscription is for Live Gold and you wanted to take advantage of the deals on Game Pass,
Ultimate you can simply pay the outstanding balance and then upgrade to Game Pass Ultimate and any time left on your Live Gold will also be converted to Game Pass Ultimate

Hello, the past due balance needs to be cleared out on the account. You can call support and see what they say but you do need to have the subscription cancelled out too.

hello, thanks for the reply. i tried doing that but it still shows me that i have to pay for the subscription. i had a past due subscription to the normal game pass which i did not cancel, and i purchased the ultimate edition over it. When i purchased it, it showed me an error message but charged me for the GP Ultimate subscription. i then, cancelled my normal game pass subscription so that it did not show me the past due message. but for some reason it still shows me that i have to make the payment for the ultimate edition.

You can contact support and speak to billing and they should be able to assist in going ahead and paying off the balance. http://beta.support.xbox.com/contact-us

Typically if a balance is not paid, your account will be suspended either until the balance is paid or it's been 60 days (I believe that's the amount of time). You won't be able to add a prepaid gold/game pass card until the suspension ends.