Password reset emails not being sent for legacy Minecraft account

Hello Amatoxins,

Thank you for reaching out to us about your issue!

After investigating, below I have provided a link to an article titled "How to Migrate a Legacy Minecraft Account to a Microsoft Account " on the Minecraft support website.

Link: How to Migrate a Legacy Minecraft Account to a Microsoft Account – Home

If that doesn't help, Minecraft's support team is going to be your best option with getting this issue resolved. I know you said that you've already contact them, but can you verify whether or not you've contacted them by submitting a ticket here:

Submit a request – Home (minecraft.net)

I recommend following up with the opened ticket to keep up to date on when a fix will be implemented. I also encourage you to post any updates here for anyone else who may run into a similar issue as well as to keep us informed on the status.

Hope this helps!

Thank you very much for your reply! I have tried to follow the steps with the links you provided. My Minecraft account is a Legacy Minecraft Account. The one where I enter in my username and password. It still asked me to check my old email for some code that they sent. Is there another way that I can use to prove that my account is my own without having to enter in the old email?

I am friendly user. I will try to help you.

You may refer to this article: Microsoft account security info & verification codes - Microsoft Support

You may also try to use helper tool from this article: I can't sign in to my Microsoft account - Microsoft Support

If it is not work, you need to get help from support agent. Contact - Microsoft Support

Hi. My name is Brilliant, an independent advisor. I am happy to assist you today.

I am sorry to hear that. If you have forgotten your Minecraft account password, you can reset it by following the instructions on the Minecraft website. If you log in with a username rather than an email address, your account is outdated. However, you can still reset the account’s password using the field above. If you have forgotten the email address associated with your account, you can recover your lost account by contacting Mojang support through their official website. Ensure that you provide all the necessary details such as your account name, email address, and any other necessary information. In case you have forgotten your password, you can reset it by following the password reset link sent to your email address.

Unfortunately, it might be very tricky recovering your Minecraft account with just the username.

I hope this helps.

Hey tom, this is the topic that is of interest to you:
support.xbox.com/.../forgot-microsoft-account-password

https://account.live.com/password/reset

^^This link if you enter your MS Account, it will email you a password reset link, no forms required. You simply click the link they email you and you can reset your password.

Can you verify you have tried the first option they mention of getting an email link to reset your password sent to your email (microsoft account)?

Thanks