Party chat glitching - pc app issue

There is sometimes an issue with the windows app and the console app not syncing correctly. A similar thing happens with the join party chat on the desktop app and console. i.e. if you join from pc it doesn't work from console.

Hi, my name is oskayra and I would be happy to help.

I am sorry that you are experiencing this inconvenience at this time. The issue you're experiencing with voice chat in your Xbox party could be due to a compatibility issue between the Xbox app on PC and the Xbox One. While cross-platform party chat is generally supported, there can be occasional glitches or compatibility issues that affect specific users or setups.

To troubleshoot this issue, you can try the following steps:

Update your devices: Ensure both you and your friend have the latest updates installed for Windows, the Xbox app on PC, and the Xbox One console software. Updates often address known bugs and compatibility issues.

Check audio settings: Verify that your microphone and audio output devices are correctly selected in both the Xbox app on PC and the Xbox One console settings.

Reset audio settings: Reset your audio settings to their default values. This can be done in the Xbox app on PC by going to Settings > General > Volume & audio output. On Xbox One, go to Settings > General > Audio.

Try a different chat mixer: Adjust the chat mixer settings to prioritize your microphone volume. This can be done in the Xbox app on PC by going to Settings > General > Chat mixer. On Xbox One, go to Settings > General > Audio.

Use alternative communication methods: As a temporary workaround, you could use an alternative communication method like Discord or a third-party voice chat app to communicate with your friend while the issue persists.

I hope you can solve this problem with the information I provide you, in case the problem persists, let me know.

Best Regards,
Oskayra

USB headsets are not compatible with an Xbox one, and so far there is no software to fix this issue. If you are looking to use the headset for chatting purposes only you can download the xbox app on windows 10, often it is pre-installed on windows 10
pcs. With the xbox app you can create a party and invite your friend(s), the party will have voice chat.

the double audio im hearing is coming from the companion app on my pc that im using to stream from my xbox. its not from streamlabs. im getting the audio from my xbox and my pc via the companion app. but im using the companion app to use party chat to
talk. so i cannot mute it because it then mutes the party chat audio and im not able to hear my party.

That generic support doesn't really apply here. The problem is with a PC microphone, not an Xbox One microphone. The Xbox App on PC detects the mic and it works if I start a party via the app, but it doesn't work in any capacity on the Xbox One for parties
or game chat.