Parent's email receiving purchase notifications from my gamertag

Hulkis · Jan 26, 2017

I'm currently experiencing an issue with the linking of email accounts to my gamertag. Even though I recently made a new link with my current email to my Microsoft account and deleted the old one (my mom's email - she set xbox up for me when I was a kid),
she still receives emails on purchases made from my gamertag. Any suggestions?

I'm thinking it might be because I have a family membership set up (though, all members are "adults") and my little brother's account is connected to my mom's email. Still doesn't explain how notifications of purchases from my gamertag (not brother's) would
be sent to her email...

If anyone can help me out with this I would be forever grateful. I'm 22 years old and can't buy a $20 DLC without my mom nagging the life out of me for spending my own money on "useless" videogames, thanks.

P.S. - definitely not useless

:)

XBLRewards8 · Jan 26, 2017

My info is correct

Hello ChillN802,

This yellow light notification on your email is a sign that our system is reporting you may not be receiving emails. However, it looks like you have been successfully getting communications from our program. Can you confirm receiving emails from us?

BloodlustEXE · Jan 26, 2017

Parent's email?

No, I own the Live account, it's under my email. But since I was under 18 when I made the account I needed to add her email as well (not as the main one, just as a "permission signature" in a sense) I don't think she even uses that email account anymore
either, she got a new one :/

I'll try to call support and see what they can do for me, removing the need for parental permission if possible, since my account info should state my age, since I had to give that information when I made it.

Miss Bijoux · Jan 27, 2017

Hey Hulkis -

Heh, that sounds unfortunate! I wish I could help you out here however we're public facing so we aren't able to handle issues relating to your account and/or billing. You'll want to reach out to
support for further assistance. They'll be in a better position to help you out.

Good luck!

Miss Bijoux

Hey Hulkis -

Heh, that sounds unfortunate! I wish I could help you out here however we're public facing so we aren't able to handle issues relating to your account and/or billing. You'll want to reach out to
support for further assistance. They'll be in a better position to help you out.

Good luck!

Jhonkito

Hi WillDevons, my name is Jhon, and will be a pleasure help you

No, parents will not receive notifications when a child purchases a subscription if spending notifications are disabled for the child's account.

Spending notifications are a setting that allows parents to receive notifications when their children make purchases in the Xbox Store. If spending notifications are turned off, parents will not receive notifications about purchases made by the child, including the purchase of a subscription.

To turn off expense notifications for a child's account, follow these steps:

-Open the Xbox app on your console.
-Press the Xbox  button to open the guide.
-Select Profile & system > Settings > Account.
-Select Family.
-Select the child's name.
-Scroll down to the "Notifications" section.
-Uncheck the "Notify me about this family member's purchases" box.

Once you have turned off spending notifications, parents will not receive notifications when their child purchases a subscription. However, parents will still be able to see the child's purchases in their purchase history.

For your reference, I have included a link where you can find more details about the solution I suggested.

https://support.xbox.com/help/subsc...ames-apps/purchase-settings-for-child-account

I hope the information I gave you has been useful to you, have a happy day.
Jhon

i need dineros

Did not help.

I also did not receive a notification email for my purchases.

Ricardo Lechuga

Ok, this could be if you had a parental set for the account, then the parent account will receive the purchase notification but the child account would have the purchased license

If that's not the case you will need to contact with direct support

Geth

Check the email's associated with all the gamertags on the console.

They all send a confirmed purchase notification to the emails.

Parent's email receiving purchase notifications from my gamertag