Parental Controls Stuck

assassinkilling · Jan 5, 2014

My son is 17, has been for months, yet it still won't let him watch content saying "This video is restricted to people 17 and older. The Xbox profile undeadzwarrior is not old enough." I have been through the setttings to ensure all parental controls are
turned off and he's set as "adult" on the xbox. We don't know what else to do. Any suggestions on what to try is greatly appreciated.

:)

HassanB · Jan 5, 2014

Stuck behind parental controls

Hello,

You will need to gain access to your parental account before you're able to agree to the terms and conditions and then promote your account from a child to an adult.

If you can't access your parental e-mail then you will need to either try to reset the password or try to fill out the Microsoft
Account Recovery form. Once you're able to agree to the new terms and conditions you will be able to promote your account from a child to an adult by following the directions located here.

Birdychavbuster · Jan 5, 2014

Stuck behind parental controls

I went to go download my profile to a mates xbox the other day to find that I had to accept the new terms and conditions.

However it wouldn't let me do this because my step father set up my xbox account years ago.

I contacted him and all he said was, I have no idea what password my account has that is signed up with it.

I am now 20, it seems very silly that I can't just access the account now.

Lillithvain · Jan 5, 2014

Unfortunately, for we gamers, the age of consent in America is 18 years of age. Until his 18th birthday he cannot have access to adult materials. This is not an Xbox policy, this is federal law. Once he reaches the age of adulthood you can promote him
to an adult from Web Server's Default Page. It will not work if you try it now because it will tell you that he does not meet age requirements. But, once he does reach 18 you will need to promote
him in order to lift that account restriction. If you really wanted to, at least in the meantime, you could create an adult account either in your name w/ your info, or you can create a fake birthdate for him on a new account. But, of course, Microsoft is
not responsible for any exposure your child has to adult content if you do create an account with a deceptive birth date or allow your child access to inappropriate materials by providing them the password to an adult account.

assassinkilling · Oct 31, 2018

That only makes partial sense. I mean, as a citizen I get that 18 is the age of consent, etc. But the error message specifically says "17 and older" not 18 and older. He is 17. So, I'm not sure that the 18 yrs old age of consent issue is the problem,
not when it's saying 17 and older.

Still looking for answers...

Lillithvain

Unfortunately, for we gamers, the age of consent in America is 18 years of age. Until his 18th birthday he cannot have access to adult materials. This is not an Xbox policy, this is federal law. Once he reaches the age of adulthood you can promote him
to an adult from http://www.account.live.com. It will not work if you try it now because it will tell you that he does not meet age requirements. But, once he does reach 18 you will need to promote
him in order to lift that account restriction. If you really wanted to, at least in the meantime, you could create an adult account either in your name w/ your info, or you can create a fake birthdate for him on a new account. But, of course, Microsoft is
not responsible for any exposure your child has to adult content if you do create an account with a deceptive birth date or allow your child access to inappropriate materials by providing them the password to an adult account.

assassinkilling

That only makes partial sense. I mean, as a citizen I get that 18 is the age of consent, etc. But the error message specifically says "17 and older" not 18 and older. He is 17. So, I'm not sure that the 18 yrs old age of consent issue is the problem,
not when it's saying 17 and older.

Still looking for answers...

Leonzax

Update: I found the password for their account, but it's not the same one as the parental controls one, so I'm stuck.

ix syny xi

Ok thank you all for your help and your speed and good night (finally at home it is about 22h).

And thank you again !

No problem, take it easy and stay safe dude. ✌️

StundZow

thank you all for the answers to answer G4ZIR0VKA and ix syny xi I am with an account of 14 years but we have (with my brother) to link the two accounts ("child" and adult) we have found nothing do you think that by modifying my true age on
the main account this will solve the problem. ah yes also I can not go in the privacy part of xbox live because every time I saw it it redirects me to a microsoft forum that has no report and I can not connect.

Parental Controls Stuck