Parental Controls have completely stopped working and Microsoft Support has no idea how to...

Hello HH496,

Thank you for your response.

We appreciate so much for the time and effort you have here in Forums.

We have some suggested fixes to try. Kindly follow steps from this support article as well: Fix family activity reporting for Windows 10 (microsoft.com) Let me know if you continue to see these issues.

We are looking forward for your next reply.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello HH496,



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)











Thank you for your understanding.



Kind regards,



Xbox Forum Moderator

Microsoft Community

Already tried all of that multiple times.

We started getting the "press Fix It to verify" (and it won't actually let my child verify) about two months ago. There have been progressively more and more problems since then. Just recently my child cannot even open a game he bought and paid for. It simply fails to open.

We never even had Two-Step Verification turned on so that advice is pointless.

We already did everything you said.

Hello HH496,

We hope you are well today and sincerely apologized for the late reply.

We would like to reconfirm that you did the step on going to the PC, not the Xbox, to do sign in with the child's account.

As we have also consulted this to our internal support, we advise now for you to submit a bug on your PC via the Windows feedback hub.

Windows Feedback Hub

1. File a bug via Windows feedback hub
   
2. Download the app here. Send feedback to Microsoft with the Feedback Hub app. Or, in the Windows Search bar, type Windows Feedback Hub and open.
   
3. Select Report a Problem
   
4. Under "Summarize Your Feedback," please type the title of your bug in the following format [ Xbox Forum] Family Verify Issue
   
5. Then in "Explain in more detail," provide a small summary of the problem. Please include the region you reside in and also if you are using a VPN.
   
6. When you get to Choose a Category, make sure "Problem" is highlighted, and then on the first drop-down menu, choose "Settings." On the second drop-down menu to the right, select "Parental Controls and Family Safety."
   
7. Select "make new bug."
   
8. Under "Add more details," choose "Other."
   
9. Then in the "Attachments" section, choose "Recreate my problem." and select Start recording, which will record a video as you reproduce the problem. Also, ensure that Include data about & include screenshots of each step is check marked, which should be by default.
   
10. Finally hit submit
    

Once this has been completed, please update this post and let us know and we will ask for additional information privately and look for the bug filed.

If you have other clarifications, you can get back to us by replying to this post.

We are looking forward to your response.

Sincerely,



Xbox Forum Moderator

Microsoft Community